AccountId: 011433970860
ContactId: caf3e0c5-67ec-4f54-9224-331bfbe55618
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 29479 ms
Total Talk Time (AGENT): 9709 ms
Total Talk Time (CUSTOMER): 3381 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/04/caf3e0c5-67ec-4f54-9224-331bfbe55618_20250204T21:48_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling American Public Life. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Thank you for calling American Public Life. This is [PII]. How may I assist you?
[CUSTOMER][NEUTRAL] Hi, I'm [PII]. I'm [PII]. I'm calling from providers.
[AGENT][NEUTRAL] OK, this would be