AccountId: 011433970860
ContactId: caa882b5-3617-40ea-adfd-1a46911c765c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 1028910 ms
Total Talk Time (AGENT): 271993 ms
Total Talk Time (CUSTOMER): 372652 ms
Interruptions: 15
Overall Sentiment: AGENT=0, CUSTOMER=-0.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/11/caa882b5-3617-40ea-adfd-1a46911c765c_20250611T14:30_UTC.wav
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[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] We one of the years and you know how come on the bus is still the other way.
[CUSTOMER][NEUTRAL] Just so dela just so employer.
[CUSTOMER][NEUTRAL] You think Joaquimo in playado Viega noo to re singa mamosote learer sunummiro depolia.
[CUSTOMER][NEUTRAL] Do I think?
[CUSTOMER][NEUTRAL] Uno Ocho Ocho zero.
[AGENT][NEUTRAL] Hey rote as soon as minutos so you know some.
[CUSTOMER][NEUTRAL] It's sa online and no they have a sign in necessitmo parapo con condo sign up a kid la gente oil broker or insurance well group doin the insurance.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] No medijacerlo medijo quetenerorel grouppo Igualdiquetenro so send me put a grade uh-huh.
[AGENT][NEUTRAL] In
[AGENT][NEUTRAL] Is the is the tando de la cuenta para el senor villegas or unla cuenta degrupo.
[CUSTOMER][NEUTRAL] claims if you look at the pota pagan.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] In the
[CUSTOMER][NEUTRAL] And
[AGENT][NEUTRAL] Quandoteva create you ala pajina el linea secure punto I am a public [PII] uh
[AGENT][NEUTRAL] Selection create your OSC account.
[AGENT][NEUTRAL] De la cinco esque esque is insure seba and next que corora ella peo el correo electronico [PII] fena immiento.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] I tell you it.
[CUSTOMER][NEUTRAL] A perono closestavaki in security on public.com you didn't sign up.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Akio they are key for your I create to agency group provider insurance can I don't.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Insured. I don't know insured.
[CUSTOMER][POSITIVE] Thanks.
[CUSTOMER][NEUTRAL] The ancient.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] Relax, I keep going.
[AGENT][NEUTRAL] Or the next to you.
[AGENT][NEGATIVE] The the lamiqueta oreleles criviosidodo entomoeles osmoelles criviosegido and and lala forma condo elacion theres a misma fora latina ques and I I this vilegas I mean parse is vilegas.
[CUSTOMER][NEUTRAL] V K.
[CUSTOMER][NEUTRAL] And need to get a head up.
[CUSTOMER][NEUTRAL] It it it uh huh.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Pol, better do.
[CUSTOMER][NEUTRAL] I.
[AGENT][POSITIVE] Super.
[AGENT][NEUTRAL] O V E L A L A A C R A C, Vijay S.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] Graphic it's a memo Iumbre the members numeralsincoocho uno ochoa correct.
[AGENT][NEUTRAL] No, solamente que utillier canto la peido el correelectronico ella fes porque ico stressespacios on de la parese unasteriscoquesinefica que no stress reglamentarios.
[CUSTOMER][NEUTRAL] Mm
[AGENT][NEGATIVE] So electronico lament.
[CUSTOMER][NEUTRAL] Um.
[CUSTOMER][NEUTRAL] OK, it's dimension gmail.com Akita Louisvichega uno gocho correct it's a to email.
[CUSTOMER][NEUTRAL] I keep it to fisho Akila tango 3.
[AGENT][NEUTRAL] El corre electronico the krupapover corre electronic senoras for.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Coono er Louisvillegaing Ese.
[CUSTOMER][NEUTRAL] Unouereinco.
[AGENT][NEUTRAL] No, the name of this company.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Oh, there's me mayoti any honey.
[AGENT][NEUTRAL] El electronic.
[CUSTOMER][NEUTRAL] There really no me in a company. I just say that.
[CUSTOMER][NEUTRAL] They don't know any nail. I can la can para poking you know la la no no fore it's a photo la persona in this.
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] Correct to in proportionalla persona que ostinacor part del senor villas.
[CUSTOMER][NEUTRAL] Me sayingab not any [PII] Republic.com Joten you know uh uh [PII].
[CUSTOMER][NEUTRAL] He says
[AGENT][NEUTRAL] It's [PII] [PII]. Pero is [PII]
[CUSTOMER][POSITIVE] Super notenia test in mayo. What is po one male can be a super superman.
[CUSTOMER][NEUTRAL] It was me.
[CUSTOMER][NEUTRAL] The name of the company and ok.
[AGENT][NEUTRAL] The resin previa.
[CUSTOMER][NEUTRAL] No
[CUSTOMER][NEGATIVE] keep you no no no.
[AGENT][NEUTRAL] So, no, no, no er no lament proportional system.
[CUSTOMER][POSITIVE] Yeah grade que can bear.
[AGENT][NEUTRAL] Polar cosigner BAs for power.
[CUSTOMER][NEUTRAL] I.
[AGENT][NEUTRAL] So you'll be here one of the years.
[CUSTOMER][NEUTRAL] You.
[AGENT][NEUTRAL] Puro and scimento direction in er telefoos disagreloiss in embargo porcadada queist mosque egestspaosente.
[CUSTOMER][NEUTRAL] It's theorems.
[CUSTOMER][NEUTRAL] Eltelefono you say see the cer cuatro er cinco cinco.
[AGENT][NEUTRAL] So yours.
[CUSTOMER][NEUTRAL] On the [PII].
[AGENT][NEUTRAL] Mucha electronico gusteria a cambier in system of parapo to this information.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Well, [PII].
[CUSTOMER][NEUTRAL] Villega sing.
[CUSTOMER][NEUTRAL] Mino esciento [PII].
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] The meet the man.
[CUSTOMER][NEUTRAL] It's [PII].
[AGENT][NEUTRAL] Mucha gracias for verification information in a service succora electronic access or puerrecuentas in embargo is the actually decor electronic astaticuatro or and serlisa.
[CUSTOMER][NEUTRAL] Eleno aqui paralear.
[CUSTOMER][NEUTRAL] And.
[AGENT][NEUTRAL] And there's a fortunamente solamente to see and the last poli seora solamente to see and the loss company and also the even andertemenjo travajoki solamentean line formacion.
[CUSTOMER][NEUTRAL] We say
[CUSTOMER][NEUTRAL] It didn't know man.
[CUSTOMER][NEUTRAL] See your.
[CUSTOMER][NEUTRAL] So I I I that I can do see can I continue for the pasta to help.
[AGENT][NEUTRAL] Kest proportion and those that no no necess no necessitsea so.
[CUSTOMER][NEUTRAL] No, no, it's OK, but have black consul for.
[AGENT][NEUTRAL] Intend permit.
[CUSTOMER][NEUTRAL] I want you to get out there.
[AGENT][POSITIVE] Seerro perfect permit.
[CUSTOMER][NEUTRAL] No, my problemmajole.
[CUSTOMER][NEUTRAL] The signal.
[CUSTOMER][NEUTRAL] Come on now.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[AGENT][NEUTRAL] Mucho gracias this moment to sindos personas nogueria.
[AGENT][NEUTRAL] Bulvira Jamar or
[AGENT][NEUTRAL] Leaves.
[AGENT][NEUTRAL] You scour le.
[AGENT][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Uh, Corvodimilo de Nuevo que paso.
[AGENT][NEUTRAL] Seeleenoslos of bios and the momentosanaisto outsours.
[CUSTOMER][NEUTRAL] And
[AGENT][NEUTRAL] Eleguair sano or sigulepo demos lay telephone.
[CUSTOMER][NEGATIVE] Blama study uh reins do unmava is a pointless.
[AGENT][NEUTRAL] Ja
[AGENT][NEUTRAL] Ja jambel prequeli electronics.
[CUSTOMER][NEUTRAL] See Jodigradeco no they havemohaijoy soya blonddo co represent on the AP so laina OK.
[AGENT][NEUTRAL] There's a
[AGENT][NEUTRAL] And.
[CUSTOMER][POSITIVE] Mucha graciaia.
[CUSTOMER][NEUTRAL] Nothing was bye.