AccountId: 011433970860
ContactId: ca7f5b8a-f22d-4409-8751-7c6bba36aec7
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 14550 ms
Total Talk Time (AGENT): 9983 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=1.7, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/13/ca7f5b8a-f22d-4409-8751-7c6bba36aec7_20250213T16:28_UTC.wav
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[AGENT][POSITIVE] Thank you for calling APL this is [PII] how may I help you?
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[AGENT][NEUTRAL] This is [PII] with APL. How may I help you?