AccountId: 011433970860
ContactId: ca52640a-64ad-4654-96c9-9fdc78dac3d2
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 13310 ms
Total Talk Time (AGENT): 4553 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=1.7, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/07/ca52640a-64ad-4654-96c9-9fdc78dac3d2_20250407T19:22_UTC.wav
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[AGENT][POSITIVE] Thanks for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hello?