AccountId: 011433970860
ContactId: ca51541b-739c-405e-b30a-1870ce3e9396
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 226610 ms
Total Talk Time (AGENT): 99198 ms
Total Talk Time (CUSTOMER): 109104 ms
Interruptions: 0
Overall Sentiment: AGENT=0.8, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/08/ca51541b-739c-405e-b30a-1870ce3e9396_20250108T21:05_UTC.wav
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[AGENT][POSITIVE] Gracias being American Public Life, Ms [PII].
[CUSTOMER][NEUTRAL] Oh [PII] [PII].
[AGENT][POSITIVE] I'm gonna start this.
[CUSTOMER][NEUTRAL] loan.
[AGENT][NEUTRAL] OK, hello put you that call is the number of the police.
[CUSTOMER][NEUTRAL] Uh, in host of ah of of patient no.
[AGENT][NEUTRAL] It's called Kiralozos. Uh-huh.
[CUSTOMER][NEUTRAL] Perro [PII] M as Maria L as Laura Ocho.
[AGENT][NEUTRAL] It's a nori etna immiento.
[CUSTOMER][NEUTRAL] Mincia de pacha eremiociento esa.
[AGENT][NEUTRAL] It's a Nora telephone.
[CUSTOMER][NEUTRAL] Yeah theocho says don't say see at the quadtroo says quattro.
[AGENT][NEUTRAL] In my car exonic or electronica.
[CUSTOMER][NEUTRAL] Dos trentecorte Florida retre Taos in milia de pacharo me punto con.
[AGENT][NEUTRAL] Gracias in meta la polile cureo on provedor quesa for the network.
[CUSTOMER][NEUTRAL] See
[AGENT][NEUTRAL] So it's a poquito compliccada este baaa consulta or quetipo de servicio.
[CUSTOMER][NEUTRAL] Etamiento er er er um commoayama.
[AGENT][NEUTRAL] Ondatamienta.
[CUSTOMER][NEUTRAL] Doses some in doses altas um er intravenosa de vitamina.
[AGENT][NEUTRAL] OK, so no guaranttiloservisosastaquerecios and reclamolapolia soubretratamientos and and mediole cure a mindolare porta osmindolare parapa gar do copago of unco insurance so dependesiis applica on the dole le curimosasa los m o.
[AGENT][NEUTRAL] Uncopago pero conlos mediosqueson are a network avele cobra mas the the the loqueos contratan consero primario Iva the malave batener um quepagaleosladicia.
[CUSTOMER][NEUTRAL] Yeah the pagos.
[AGENT][NEUTRAL] It coinsurance coinsurance is portajavees la poliasa poque um age dele pagamogena porcinto use responsale elveteorciento SSL coinsurance.
[CUSTOMER][NEUTRAL] perocentro no er no ya.
[AGENT][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Nova and fortule and misguro.
[CUSTOMER][NEUTRAL] Yo.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Um, no, no locurira no lovacuri primario no spoollosari.
[CUSTOMER][NEUTRAL] Uh, que que estarboluquerado el seguro prima.
[AGENT][NEUTRAL] The questa provado for sero primario see.
[CUSTOMER][NEUTRAL] OK, and I'll be.
[AGENT][NEUTRAL] I see another commas?
[CUSTOMER][NEUTRAL] No, I just don't.
[AGENT][NEUTRAL] OK, but yeah, that's just been my American public life. Bye.