AccountId: 011433970860
ContactId: ca472577-ab0e-4c31-b1d4-023a6023932a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 136520 ms
Total Talk Time (AGENT): 53198 ms
Total Talk Time (CUSTOMER): 69121 ms
Interruptions: 0
Overall Sentiment: AGENT=0.6, CUSTOMER=0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/25/ca472577-ab0e-4c31-b1d4-023a6023932a_20250625T20:22_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Um, yes, this is [PII]. Um, I'm one of the plan ad ad, uh, I can't talk administrators for our Frenchman's reserve Country Club for APL, and all of a sudden my controller and I neither one can, um, log in. It's changed. Um, I've tried to go in and, you know, put in my group number and what have you and it doesn't recognize my email.
[AGENT][NEUTRAL] OK. What's your group number?
[CUSTOMER][NEUTRAL] Um, group number 24429.
[AGENT][NEUTRAL] OK, and then what was the address for the group?
[CUSTOMER][NEUTRAL] Um, address is French Prince Reserve Country Club and that's [PII].
[AGENT][NEUTRAL] OK, um, in beginning in June we have upgraded our website so the account will have to be recreated. Um, you can't use the old information. So, and it can only be created by the group contact, um, which I have as a chest of it.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] That
[CUSTOMER][NEUTRAL] Yeah is who?
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEGATIVE] Oh, that explains it because he never pays attention to anything OK so he's gonna have to go in and do this?
[AGENT][NEUTRAL] Yes, he'll have to create the account and then add um anyone as a user that needs to be have access to your group account.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEGATIVE] OK, well, I'm going to copy him on an email and then I'm gonna walk over there and tell him because the man does not read his emails which is very annoying.
[AGENT][NEUTRAL] OK, yeah, uh, just let him know, uh, to go to create your OSC account on our website, um, you're gonna pick group and then all you should have to enter is the group number and the email on file um and then you should be able to create that and then get you added under manage users.
[CUSTOMER][NEUTRAL] Mhm, mhm.
[CUSTOMER][NEUTRAL] Right
[CUSTOMER][POSITIVE] I got you.
[CUSTOMER][POSITIVE] I got you, OK, I appreciate it thank you.
[AGENT][POSITIVE] OK, thanks for calling APL have a good afternoon.
[CUSTOMER][NEUTRAL] Bye bye bye.