AccountId: 011433970860
ContactId: ca43d7dc-1de6-4106-85c2-5d63f2712f20
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 6760 ms
Total Talk Time (AGENT): 2869 ms
Total Talk Time (CUSTOMER): 2660 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/05/ca43d7dc-1de6-4106-85c2-5d63f2712f20_20250205T14:50_UTC.wav
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[AGENT][POSITIVE] Thank you for contacting ATL. My name is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Hi [PII], just calling to verify the policy is.