AccountId: 011433970860
ContactId: ca4381e8-b7e9-452b-ba0d-8ab6c885f3ad
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 11649 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 709 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/23/ca4381e8-b7e9-452b-ba0d-8ab6c885f3ad_20250623T14:36_UTC.wav
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[CUSTOMER][NEUTRAL] Hello?