AccountId: 011433970860
ContactId: ca001aa6-fb74-4b8e-ac6a-b6f5131f4404
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 384299 ms
Total Talk Time (AGENT): 72814 ms
Total Talk Time (CUSTOMER): 155378 ms
Interruptions: 1
Overall Sentiment: AGENT=0.7, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/17/ca001aa6-fb74-4b8e-ac6a-b6f5131f4404_20250217T19:12_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] [PII], this is [PII]. Did I catch you at a good time?
[AGENT][POSITIVE] Yes, how can I help you?
[CUSTOMER][NEUTRAL] Well, um, we're in the process of potentially expanding our portfolio of carriers. Uh, I work for, I work for a company throughout the Southeast called Blue Water Benefits. Um, we currently have, I would say probably producing agents.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] On a regular basis 35 and we have probably about 300 but you know how the numbers work in that um basically our job is, uh, we, we work mainly in the work site market dabble in the individual market because there is some spin off in those markets, uh.
[AGENT][NEGATIVE] Gotcha.
[CUSTOMER][POSITIVE] And I, I currently have a distribution of downline that we work with and I've developed over the years, um, and just, just trying to find out if uh APO can if if you can align with that is that something that we might be able to work with or or maybe I'll do something differently maybe you can help me.
[AGENT][NEUTRAL] Um, let's see. So what, what state, what region are we talking about?
[CUSTOMER][POSITIVE] Well, I'm actually locate my area covers anywhere that the SEC is so wherever SEC football is.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Uh, currently, currently I, I do most of my business in the state of [PII]. We do some in [PII]. I've got agents in [PII], [PII].
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] [PII], [PII] and [PII], obviously [PII] yeah.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, got you. OK, let me, um, let me see, I think you might want to talk to one of our other, our broker one of our other brokers in our office. Hang on just one second, let me see who can help you with that question.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][POSITIVE] Sure, thank you.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[AGENT][NEUTRAL] [PII], thank you for holding. Can I get a contact number? Uh, I think that's gonna be [PII] in our office that can help you with that, that he's away at the moment. He's probably at lunch, I'm sure. Um, what's a good contact number for you?
[CUSTOMER][NEUTRAL] Sure.
[CUSTOMER][NEUTRAL] My number is [PII].
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] [PII]. OK, I'll pass this information along uh to them so they can get with you and let them know I've got the area that you're in and you've got you wanna expand your portfolio and just try to see if you can offer some of our APL products correct?
[CUSTOMER][NEUTRAL] Yeah, I mean, we're currently working with uh Lacoa and several others, but we just, you know, we just gotta expand it because, you know, whether it be in the individual market or work site market, um, you know, we're just running into situations where we've, we've got to be competitive on all markets.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] Got you, makes sense. Absolutely. OK, um, mhm, yeah, go ahead.
[CUSTOMER][NEUTRAL] And, and again, the, the other thing you wanna mention to [PII] is my, I don't sell, um, uh, what I do is recruit, train and develop distribution, um, and I've been doing that for 32 years, uh, so.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] We're looking at the, the, the ability to build out a team type situation and everybody be paid direct from you guys and, and I just wanna make sure before we start going down it's not as if I'm trying to get an agent contract the right business. I'm trying to the ability to um support managers in the field on an overall basis.
[AGENT][NEUTRAL] OK. OK. OK.
[AGENT][NEUTRAL] OK.
[AGENT][POSITIVE] OK, OK, yeah, thank you for explaining that. I will get with him and give him the details and then uh have him reach out to you, OK?
[CUSTOMER][POSITIVE] Thank you, [PII].
[AGENT][POSITIVE] Thank you, [PII]. You have a good day. We'll talk to you soon.
[CUSTOMER][POSITIVE] Alrighty bye.
[AGENT][NEUTRAL] Um, bye bye.