AccountId: 011433970860
ContactId: c9e7a756-b88e-49ae-a675-33c7600445d5
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 18170 ms
Total Talk Time (AGENT): 10301 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/14/c9e7a756-b88e-49ae-a675-33c7600445d5_20250314T20:54_UTC.wav
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[AGENT][POSITIVE] Good afternoon. Thank you for calling APL. My name is [PII]. How may I help you?
[AGENT][POSITIVE] Good afternoon. Thank you for calling APL. My name is [PII]. How may I help you?
[AGENT][NEGATIVE] Disconnecting call due to no response.