AccountId: 011433970860
ContactId: c9c192e1-b671-4ae5-a89e-0ba815249346
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 172350 ms
Total Talk Time (AGENT): 82679 ms
Total Talk Time (CUSTOMER): 68310 ms
Interruptions: 2
Overall Sentiment: AGENT=0.2, CUSTOMER=-0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/20/c9c192e1-b671-4ae5-a89e-0ba815249346_20250220T18:22_UTC.wav
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[CUSTOMER][NEUTRAL] If they find out.
[AGENT][NEUTRAL] We.
[CUSTOMER][NEUTRAL] Well um.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] me
[AGENT][NEUTRAL] Si.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] I'm the police I said who know where they go and when when they dressed those.
[AGENT][NEUTRAL] telephone or lay cake is connect us.
[CUSTOMER][NEUTRAL] Dress at a single girl you the dress you can wear and we just and oh no, no, no.
[AGENT][NEUTRAL] Do it the dress.
[CUSTOMER][NEUTRAL] She
[AGENT][NEUTRAL] You.
[CUSTOMER][NEGATIVE] Uh, it is no no no.
[AGENT][NEUTRAL] Tinan.
[CUSTOMER][NEUTRAL] See.
[AGENT][NEUTRAL] You guys.
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] The verific numbers question.
[CUSTOMER][NEUTRAL] Angela el la pea merina la fees I say minociosa sanitres.
[AGENT][MIXED] Which is graciousific information and not use but uh a leilia even if he's use character.
[CUSTOMER][NEUTRAL] She's in them.
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] solamentesuna the guarantee is a disclaimer kill a policea um the police is effectivo part del primero theste is.
[CUSTOMER][NEUTRAL] OK, um, is the giving official in a but uh office in an outpatient before.
[AGENT][NEUTRAL] 2.
[AGENT][NEUTRAL] So uh.
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] OK, the poliacureellus prose to revise doctor to maxima quinitozola resort.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Maxima.
[AGENT][NEUTRAL] Dirius.
[CUSTOMER][NEUTRAL] Uh, auto no phone.
[AGENT][NEUTRAL] Silasa la kiri o la fe informational.
[CUSTOMER][NEUTRAL] Um, let me sell the topics.
[AGENT][NEUTRAL] It's all.
[AGENT][NEUTRAL] Yes, auto.
[CUSTOMER][NEUTRAL] OK, when you see my that I want the thing that in here.
[AGENT][NEUTRAL] Get you.
[CUSTOMER][NEUTRAL] I know.