AccountId: 011433970860
ContactId: c9aa6c55-70de-4d1d-b6d0-451419bd20b2
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 28709 ms
Total Talk Time (AGENT): 13268 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=1.7, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/17/c9aa6c55-70de-4d1d-b6d0-451419bd20b2_20250317T19:42_UTC.wav
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[AGENT][NEUTRAL] Gracia.
[AGENT][NEUTRAL] When poquito.
[AGENT][POSITIVE] Buena gracile conusto.