AccountId: 011433970860
ContactId: c977be6a-885d-4331-a25e-acbd018b1b6e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 389929 ms
Total Talk Time (AGENT): 200052 ms
Total Talk Time (CUSTOMER): 181190 ms
Interruptions: 0
Overall Sentiment: AGENT=0.2, CUSTOMER=0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/15/c977be6a-885d-4331-a25e-acbd018b1b6e_20250115T18:31_UTC.wav
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[AGENT][NEUTRAL] We gonna start this conquiguo.
[CUSTOMER][NEUTRAL] See, when I started on [PII].
[AGENT][NEUTRAL] We want to start.
[CUSTOMER][NEUTRAL] unaul con respect [PII] seguro este segurosequetengo pago quetengo caer para para unemara keme mandagaer.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, Nintendo.
[AGENT][NEUTRAL] the police is still.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] It's uh quincesesentainco n cuatro cuatro.
[AGENT][NEUTRAL] P.
[AGENT][NEUTRAL] Permejo quiet and cinco Nove cuatro quattro.
[CUSTOMER][NEUTRAL] No, say single, stay single.
[CUSTOMER][NEUTRAL] Kings staying.
[AGENT][NEUTRAL] K. uh-huh, no qua quad.
[CUSTOMER][NEUTRAL] No, like, uh-huh.
[AGENT][NEUTRAL] OK, sere necessito verific of segmento direction numeral telephonic or electronicosa.
[CUSTOMER][NEUTRAL] OK, [PII] [PII] [PII].
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Just gracie correo de [PII] on the system.
[CUSTOMER][NEUTRAL] OK, OK.
[AGENT][POSITIVE] Perfect.o may mention are you prosementoquesevara [PII].
[CUSTOMER][NEUTRAL] No, so you, you feel, you feel no logo lasermere MRIs unocervical m lumbarraico.
[AGENT][NEUTRAL] You can use
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yo ya sitio des uh the MRIs and it's a stand up MRI and cherry on a le pacela ella or de de laradi misguro principal de antresa and to says joy in uh mira el seguro solocure dos de los stress MRI el cervical tracico el lumbar nolo.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] It's.
[CUSTOMER][NEUTRAL] No nolore eating a juncopago de quientosorloss and to seque de pasaral seo alseario.
[AGENT][NEUTRAL] OK.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] It may mayoermoquequequire has said pas er quelo pamo here reagendamosoquequira said arorque bees espara paralopagos.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] or or just caer request formal.
[AGENT][NEUTRAL] And mosa er primero.
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] A razapele on the sousaario leva spaza queso principalliqueque prosecute release in effect esostos queen the the copagoporeos uh MRIs a los per curi pajobajalos beneficials outpatient.
[AGENT][NEUTRAL] Clavesta pue guo leo porquetao er noser.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Conga romantic que secure unlos de los MRI's que cervicalgana.
[CUSTOMER][NEUTRAL] Ah
[CUSTOMER][NEUTRAL] Emba a Lumba.
[AGENT][NEUTRAL] Uh.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEGATIVE] Uh, this forammapele solamente le reso resus seguro principal laplica cul de si copao de serio casio paraquea pelelo.
[CUSTOMER][NEUTRAL] Plato.
[CUSTOMER][NEUTRAL] Plata.
[CUSTOMER][NEUTRAL] Claro queasicamente sino a lumbarquenocurelooses uponquesielitio paselvis the the the pagaesa es.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][POSITIVE] Correct. Correct.
[CUSTOMER][POSITIVE] OK, perfect.
[AGENT][NEUTRAL] Solomontuna cosita senor estos MRI celoerenidade or some prevent.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEGATIVE] re resentmente elviembreau nostrajo and er posing incorretala peair empeair noms samo lapis.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] Shelaiano.
[CUSTOMER][NEUTRAL] Er, the is a part ajo de la la paolait is a momento pero bueno and you make mela paradireitres.
[CUSTOMER][NEUTRAL] And Juandou yeah yeah sema or para para para.
[AGENT][NEUTRAL] Oh.
[AGENT][NEGATIVE] Clarapoorle preunto esto porque esta lia solament solamentelevacu or solamente cure incao de cua er or stamento mead estecainque er queso er algunavience etc. iporeo esque er lesan manando ceretos.
[AGENT][NEUTRAL] It was uh analysis parapode terminar Calon prolemamayor.
[CUSTOMER][NEUTRAL] All right.
[AGENT][NEGATIVE] Also lamentelosi.
[CUSTOMER][POSITIVE] correct.
[AGENT][NEUTRAL] And to say see bassadona leleposo pero baad inform cuda eso serviciospocercobertos bajoapelelo teo is the lisa cue est seguariooravornos and being nosotosamentclamopodamo revisarlolos beneficios decorda la polis.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][POSITIVE] OK, perfecto muchisima rare.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] No, no, no. I'm OK.
[AGENT][NEUTRAL] When.
[CUSTOMER][NEUTRAL] It
[CUSTOMER][NEUTRAL] I started.
[AGENT][NEUTRAL] OK.