AccountId: 011433970860
ContactId: c9705ab9-64b3-4a3d-82a8-a2317c96d31a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 18739 ms
Total Talk Time (AGENT): 7189 ms
Total Talk Time (CUSTOMER): 641 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/03/c9705ab9-64b3-4a3d-82a8-a2317c96d31a_20250603T17:51_UTC.wav
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[AGENT][POSITIVE] Thanks for calling APL. This is [PII]. How may I assist you?
[CUSTOMER][NEUTRAL] today?
[AGENT][NEUTRAL] I could, I could not hear anything that you're saying because your phone is static again.