AccountId: 011433970860
ContactId: c92b52dc-ce37-4206-bb6d-b9de7d61eac6
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 191080 ms
Total Talk Time (AGENT): 96664 ms
Total Talk Time (CUSTOMER): 87010 ms
Interruptions: 2
Overall Sentiment: AGENT=0.5, CUSTOMER=1.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/25/c92b52dc-ce37-4206-bb6d-b9de7d61eac6_20250325T15:50_UTC.wav
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[AGENT][NEUTRAL] We the.
[CUSTOMER][NEUTRAL] Olabuno dia minorediana just yamando de unos um no sesit puderas just the yamando porque tenpacienteieria confirmmarlos beneficio detepaciente.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] police.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Buenomosa garcia es quetenguaquierodos sero ochodos sinconueve.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][POSITIVE] Gracias and the telephone lay is connected.
[CUSTOMER][NEUTRAL] See your face cincoue de cinco er residos.
[AGENT][NEUTRAL] So you erect extension.
[CUSTOMER][NEUTRAL] See direct.
[AGENT][NEUTRAL] I'll check it out.
[AGENT][NEUTRAL] Let me on.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Uh for verification number.
[CUSTOMER][NEUTRAL] See el nombres [PII] nombre de elo de las posa era naso residos mio decientosaos.
[AGENT][NEUTRAL] Which is a migras you want it but uh so it is beneficio elliapolisa it's correct.
[CUSTOMER][POSITIVE] Mhm perfect.
[AGENT][POSITIVE] Perfect.com are the effective part de primerodo de masque.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] I mean they will and like care beneficio a solomentary record quees una verificca in the no guaran it is a disclaimer police.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] But avispa.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][POSITIVE] Mhm correct.
[AGENT][NEUTRAL] La polio cure maxims resor person.
[CUSTOMER][POSITIVE] Bom. OK.
[AGENT][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] [PII] Algodeo.
[AGENT][NEUTRAL] At the moment inorga cannot decide on beneficis.
[CUSTOMER][POSITIVE] OK, perfect. Does the mid Maximo Alannoda.
[AGENT][POSITIVE] Mhm. Correct.
[CUSTOMER][NEUTRAL] OK, OK, uh, listo activo, uh, OK, and to your croque just a bien, er, me pues regular to noreport.
[AGENT][NEUTRAL] my number is O Oosis.
[CUSTOMER][NEUTRAL] A.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] OK, auto, er, torito de referencia destayama.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] encia diana.
[CUSTOMER][POSITIVE] OK, fetch all the way to number. OK, perfect.
[AGENT][NEUTRAL] Let me
[AGENT][NEUTRAL] Sister Malu uh laser.
[CUSTOMER][NEUTRAL] Dime?
[CUSTOMER][NEUTRAL] Claro casi it's cede casa cede casa.
[AGENT][NEUTRAL] Let me check it out, yes.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] No, muchisima gracias.
[AGENT][NEUTRAL] So.
[CUSTOMER][NEUTRAL] Lomi lomismocus as well.