AccountId: 011433970860
ContactId: c9077988-55e4-4dcb-a5bd-5b553acdac1e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 35479 ms
Total Talk Time (AGENT): 9819 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0.8, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/04/c9077988-55e4-4dcb-a5bd-5b553acdac1e_20250404T14:50_UTC.wav
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[AGENT][NEUTRAL] Good morning. Thank you for calling APL. This is [PII]. May I help you?
[AGENT][POSITIVE] Good morning.
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello.