AccountId: 011433970860
ContactId: c88f4549-b41c-4091-9770-e3d6c699cc1e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 292200 ms
Total Talk Time (AGENT): 90893 ms
Total Talk Time (CUSTOMER): 90106 ms
Interruptions: 1
Overall Sentiment: AGENT=0.5, CUSTOMER=0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/17/c88f4549-b41c-4091-9770-e3d6c699cc1e_20250117T16:37_UTC.wav
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[AGENT][NEUTRAL] That's just me. I'm at American Public life you know [PII].
[CUSTOMER][NEUTRAL] One of the uh er er you know.
[AGENT][NEUTRAL] Oh, OK, you you that, um, not so [PII].
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] It is [PII] nombresa.
[CUSTOMER][NEUTRAL] See
[AGENT][NEUTRAL] Me de seo ella.
[CUSTOMER][NEUTRAL] Then also I wanted to work on moment.
[CUSTOMER][NEUTRAL] Um, sin on the water.
[CUSTOMER][NEUTRAL] Sierra No.
[CUSTOMER][NEUTRAL] Those also the other thing.
[AGENT][NEUTRAL] And minimize the moment.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Your number is this possible?
[CUSTOMER][NEUTRAL] Your money contino.
[AGENT][NEUTRAL] Laetitia.
[CUSTOMER][NEUTRAL] The I mean.
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] Theodos on the era.
[AGENT][NEUTRAL] Is a no telephone.
[CUSTOMER][NEUTRAL] The doctor say uh say sayinco warranty saving.
[AGENT][NEUTRAL] So polia questiva de eldos venti cuatro um socio viatineaarta viejalaue utilando pota promo semana palo resormient depospolia is primiuna temporal andpajina the web um lopeemientras resiba laden el correo.
[CUSTOMER][NEUTRAL] Yeah, OK, let me go get done.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] And.
[AGENT][POSITIVE] In my favorite see avernamosa.
[CUSTOMER][NEUTRAL] Facing cuento er when I dress dresses sicodilorio.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, I'm me [PII] paraapunta.
[CUSTOMER][NEUTRAL] Oh, uh-huh, that and no.
[AGENT][NEUTRAL] Same number.
[CUSTOMER][NEUTRAL] Liam.
[AGENT][NEUTRAL] Doincocero
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Do face cuatro ocho it wearero depo.
[AGENT][NEUTRAL] It's Uno Cinco cuatro nveres.
[CUSTOMER][NEUTRAL] Uninosero don't say cuadrolio.
[AGENT][NEUTRAL] I
[AGENT][NEUTRAL] See
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] There.
[AGENT][NEUTRAL] See is a website queresse is a [PII].
[AGENT][POSITIVE] [PII].
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] May I repo.
[AGENT][NEUTRAL] See, um, [PII].
[AGENT][NEUTRAL] Oh
[AGENT][POSITIVE] [PII].
[AGENT][NEUTRAL] [PII]
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][POSITIVE] I probably, I say I am, I promise.
[AGENT][NEUTRAL] [PII]
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Yeah, peanut [PII]?
[CUSTOMER][NEUTRAL] I
[CUSTOMER][POSITIVE] So [PII].
[AGENT][NEUTRAL] See, I am [PII], see.
[CUSTOMER][NEUTRAL] It says to do it probably the door for my man I'm a I'm.
[AGENT][NEUTRAL] [PII] uh-huh.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Sorry, sorry, I'm just.
[CUSTOMER][NEUTRAL] No, she's in my poo.
[AGENT][NEUTRAL] See you now that when the grass is being I'm at American Public Life bye.
[CUSTOMER][NEUTRAL] Bye bye.