AccountId: 011433970860
ContactId: c80b0508-cb7d-41c7-99ba-c10ca8c249a2
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 498660 ms
Total Talk Time (AGENT): 188519 ms
Total Talk Time (CUSTOMER): 241528 ms
Interruptions: 5
Overall Sentiment: AGENT=0, CUSTOMER=0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/29/c80b0508-cb7d-41c7-99ba-c10ca8c249a2_20250129T19:59_UTC.wav
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[AGENT][NEUTRAL] That's just been my American public life. My name is [PII]. Come on.
[CUSTOMER][NEUTRAL] See when I started my number.
[CUSTOMER][NEUTRAL] Uh, I am on the um
[CUSTOMER][NEUTRAL] I'm.
[AGENT][NEUTRAL] See you.
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] Um, no [PII].
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] In numeral the police, the one of the, the United Healthcare.
[AGENT][NEUTRAL] No, the no sotros no Latin verde.
[CUSTOMER][NEGATIVE] No, that's my mind of in trouble.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] It's a seal.
[CUSTOMER][NEUTRAL] Cincinco.
[AGENT][NEUTRAL] It permit me momento.
[AGENT][NEUTRAL] It's because electionic or electronico.
[CUSTOMER][NEUTRAL] Say the West then to go unire hire this is.
[AGENT][NEUTRAL] In the electronica.
[CUSTOMER][NEUTRAL] Sandra Mino.
[CUSTOMER][NEUTRAL] And what can me home with Sandra me knowing.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] As the Azora [PII].
[CUSTOMER][NEUTRAL] It is fine.
[AGENT][NEUTRAL] OK, so [PII] [PII].
[CUSTOMER][POSITIVE] Correct.
[AGENT][NEUTRAL] So [PII] um the [PII] the internet is a a public [PII] electronic que que me.
[CUSTOMER][NEUTRAL] A person I said to said to them I don't yeah yeah I don't know I'm being.
[AGENT][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] You know boy
[CUSTOMER][NEUTRAL] Polling the next maybe he take a buy away it do do.
[AGENT][NEUTRAL] Mhm. Ah, and made my uh-huh, public.
[CUSTOMER][NEUTRAL] Uh, [PII].
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Um, [PII].
[CUSTOMER][NEUTRAL] Uh-huh, um, yeah, and.
[AGENT][NEUTRAL] So the querera primerovaunar um.
[AGENT][NEUTRAL] Season individual by selecting a queson individual con latura no sotros yeah you electronico is informaciony quere vapo rascuenta.
[CUSTOMER][NEGATIVE] Yeah, I kind of a headache.
[AGENT][NEUTRAL] Sela cola taser is the polia no group of porsi loneesita.
[CUSTOMER][NEUTRAL] Poses.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] One moment.
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] And
[CUSTOMER][NEUTRAL] Like
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Numeral police have a Macerdo Cinco says.
[CUSTOMER][NEUTRAL] The Saint Jose.
[AGENT][NEUTRAL] Cinco Ocho.
[CUSTOMER][NEUTRAL] And culture.
[AGENT][NEUTRAL] Cerrosie.
[CUSTOMER][NEUTRAL] Saint Jose in, huh.
[AGENT][NEUTRAL] Mhm yeah no there.
[AGENT][NEUTRAL] See, mhm, yeah, no matter the group of user unculpe do unodos cinco cuatro.
[CUSTOMER][NEUTRAL] Do do simple qua.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] No what.
[AGENT][NEUTRAL] Lajetale for core una semana.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] That's right.
[CUSTOMER][NEUTRAL] Then I said it all.
[CUSTOMER][NEUTRAL] and lo.
[AGENT][NEUTRAL] See, oh, and this, uh-huh.
[CUSTOMER][NEUTRAL] No I'm to er it's it's.
[CUSTOMER][NEUTRAL] OK, you think that's primario the United had can.
[CUSTOMER][NEUTRAL] Yeah, my mother thing with too.
[AGENT][NEUTRAL] Mhm. So no polos and fisareanorelamo es beneficiosel the in hospitalsieegaarreadennelos de siochora on mas le curasa ochoilquinientoolares laurracotura quetine lade outpatient eso ega um aer de laboratorios uh-huh, see.
[CUSTOMER][NEUTRAL] For a uh for a hand yeah was me and it.
[AGENT][NEUTRAL] Siosibana uh-huh apila laboratorio aloicinal m[PII]ta.
[CUSTOMER][NEUTRAL] 00.
[CUSTOMER][NEUTRAL] I know and sing.
[AGENT][NEUTRAL] Loquenoubre is on consultado on primario parauna consulta is on noloubre.
[CUSTOMER][NEUTRAL] See, but uh
[CUSTOMER][NEUTRAL] Ah, pero bro I mean broke over queo teno er the the mequevien this redo er unaid here.
[CUSTOMER][NEUTRAL] In the er.
[CUSTOMER][NEUTRAL] you're not say.
[AGENT][NEUTRAL] See nomaza present alazo.
[CUSTOMER][NEUTRAL] OK, so penzo que bulaorio.
[AGENT][NEUTRAL] See cumin quiniento so masses.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Uh, uh, Jose I guess but he and no but uh I have to.
[CUSTOMER][NEUTRAL] Yeah and your recording it's a it's a it's a it's.
[AGENT][NEUTRAL] CSunddusive um oncopago or localle Yaman coinsurance and uh.
[CUSTOMER][NEUTRAL] Then they then they say.
[CUSTOMER][NEUTRAL] The one that was saying like the the same med person.
[AGENT][NEUTRAL] See,
[CUSTOMER][NEUTRAL] I say
[CUSTOMER][NEUTRAL] The
[AGENT][NEUTRAL] Siosi sissies docile levacuriasallos o mil quinientos.
[CUSTOMER][NEUTRAL] I do.
[AGENT][NEUTRAL] No masque.
[CUSTOMER][NEUTRAL] Ah, I can when I know this much.
[AGENT][NEUTRAL] Mhm. So nosinequelajetaqueonosia versenefiquetado.
[CUSTOMER][NEUTRAL] They went out this yeah.
[CUSTOMER][POSITIVE] Perfect.
[AGENT][NEUTRAL] See, um, la Maoriandaveit ento Florida deve dearlo a una ocaes on the no easi ocaesusu la reclamacion per la mayoriai.
[CUSTOMER][NEUTRAL] Well that.
[CUSTOMER][POSITIVE] I get one and the thing I'm making it.
[AGENT][NEUTRAL] Ochamilquinientos, uh-huh.
[CUSTOMER][POSITIVE] Perfect.
[CUSTOMER][NEUTRAL] Damn.
[CUSTOMER][NEUTRAL] To a er er remo.
[CUSTOMER][NEUTRAL] It electronic anyway.
[AGENT][NEUTRAL] See mhm.
[CUSTOMER][NEUTRAL] That's it. I just see my.
[AGENT][NEUTRAL] See the sao tejasaver.
[CUSTOMER][NEUTRAL] Ah bonitori move when you but it was.
[AGENT][NEUTRAL] You want
[AGENT][NEUTRAL] on you. That's just being my American public life I.
[CUSTOMER][NEUTRAL] Yeah OK bye.