AccountId: 011433970860
ContactId: c7dc40a0-5f73-4711-a745-219c1c95ecf7
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 1035640 ms
Total Talk Time (AGENT): 205024 ms
Total Talk Time (CUSTOMER): 143227 ms
Interruptions: 0
Overall Sentiment: AGENT=0.3, CUSTOMER=-2.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/08/c7dc40a0-5f73-4711-a745-219c1c95ecf7_20250408T20:29_UTC.wav
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[AGENT][NEUTRAL] gracileus.
[CUSTOMER][NEUTRAL] Uh, my number is [PII].
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] He is
[CUSTOMER][NEUTRAL] Oh you got this tengo tata.
[CUSTOMER][NEUTRAL] The consumer.
[CUSTOMER][NEUTRAL] La Ape ellida.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK
[CUSTOMER][NEUTRAL] It's this uh Yamando persque travaja.
[AGENT][NEUTRAL] OK, uh, policy number of the policy?
[CUSTOMER][NEUTRAL] Minnoro depoliamirodos sinco nueve tress dosniete.
[AGENT][NEUTRAL] OK, my telephone and la jamaa.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Yes.
[AGENT][NEUTRAL] OK for me to famiento de electronico.
[CUSTOMER][NEUTRAL] Ero says yes it says the lures.
[CUSTOMER][NEUTRAL] I get my.
[AGENT][NEUTRAL] So direction.
[CUSTOMER][NEUTRAL] Of the [PII].
[CUSTOMER][NEUTRAL] In my email is [PII].
[CUSTOMER][NEUTRAL] Uh [PII].
[AGENT][NEUTRAL] And I.
[CUSTOMER][NEGATIVE] But come on.
[AGENT][NEUTRAL] The de [PII].
[CUSTOMER][NEUTRAL] See, see, uh-huh.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, and so that.
[CUSTOMER][NEUTRAL] We have a history of [PII].
[AGENT][NEUTRAL] Yeah. Mhm.
[CUSTOMER][NEUTRAL] Uh, it's soya porque orita 10 mihael hospital.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] And I just look at.
[CUSTOMER][NEUTRAL] See, uh-huh.
[AGENT][NEUTRAL] OK
[AGENT][NEUTRAL] An est esta polite [PII] OK and the.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Yes taku soloopacion so imi no so [PII] mahatado milianola.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Is encuento the adios.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, yeah.
[CUSTOMER][NEUTRAL] OK, it's the Iloqueitaria.
[AGENT][NEUTRAL] Um, but ambila on formulaepaina and I am a public con to come or jolobi a formula uh ititamoque go pro and all la on the um locamal discharge summary.
[CUSTOMER][NEUTRAL] Yes lo lo lo pita.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Estepomandael formulaioqueena.
[AGENT][NEUTRAL] I think that the linear embryo I say electronic, OK, just a moment.
[CUSTOMER][NEUTRAL] Por favor?
[CUSTOMER][NEUTRAL] OK. Mhm.
[AGENT][POSITIVE] Good.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[AGENT][NEUTRAL] The petal dance um metal baja for ma and espanol um necessital formula and espanol veda.
[CUSTOMER][NEUTRAL] The C.
[AGENT][NEUTRAL] OK, see o tengo eso metal poquito. OK, uh, correoelectronico sabincaellombia a portales escula or necessellobier as correo normal.
[CUSTOMER][NEUTRAL] Oh, sorry.
[CUSTOMER][NEUTRAL] Italomanda uh portales Alex I.
[AGENT][NEUTRAL] I
[AGENT][NEUTRAL] It's OK.
[CUSTOMER][NEUTRAL] Yeah, I lebantu you know I don't the Romandar.
[AGENT][NEUTRAL] I informacarlo la primerajala intrues la partajo lace de la direction or numeral facts or re reform on solo electronic OK.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, it can me who give the kid de.
[AGENT][NEUTRAL] Una facturajalodi godinotico heed demiento essacamasta formulario in bajolo truxione alalo cabanesisita ok.
[AGENT][NEUTRAL] Um,
[CUSTOMER][NEUTRAL] OK, Joselapedia Doerda.
[AGENT][NEUTRAL] Correct, yes, uh, seria ja and they are the, um, no the momento pro and they are correct mhm.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Guania.
[CUSTOMER][NEUTRAL] OK, [PII].
[AGENT][NEUTRAL] Itemized bill.
[AGENT][NEUTRAL] Or what the itemized bill on Uber UBO4.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Uber, get my spend on.
[AGENT][NEUTRAL] Usero cuatro.
[CUSTOMER][NEUTRAL] U 0 Quattro.
[CUSTOMER][NEUTRAL] Asia mala Forma?
[AGENT][NEUTRAL] That is pharma correct mhm.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Bueno Costa to your lapidoki.
[AGENT][NEUTRAL] OK, and this is en el correoelectronicore redorata ta.
[CUSTOMER][NEUTRAL] Hey yo esquio no no.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Oh.
[AGENT][NEUTRAL] Mm, OK, see, solo premoniacanusai in the momentotabaya nosta solo jamanos demogenbia process is bonecas, OK.
[CUSTOMER][NEUTRAL] I went when the show.
[AGENT][NEUTRAL] And then.
[CUSTOMER][NEUTRAL] No, it's just to.
[AGENT][POSITIVE] Mm gracia I wanna.
[CUSTOMER][NEUTRAL] You want min.
[AGENT][NEUTRAL] As standard.