AccountId: 011433970860
ContactId: c7706d86-543d-4ed9-adbd-7f1adeeded72
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 35979 ms
Total Talk Time (AGENT): 18378 ms
Total Talk Time (CUSTOMER): 8270 ms
Interruptions: 0
Overall Sentiment: AGENT=0.6, CUSTOMER=1.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2024/12/30/c7706d86-543d-4ed9-adbd-7f1adeeded72_20241230T18:49_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling American Public Life. This is [PII]. How may I assist you?
[CUSTOMER][NEUTRAL] Hey [PII], quick question, um, is this Carrington?
[AGENT][NEUTRAL] This is American Public Life.
[CUSTOMER][POSITIVE] OK, thank you.
[AGENT][NEUTRAL] You're needing to contact Carrington?
[CUSTOMER][NEUTRAL] Yes ma'am.
[AGENT][NEUTRAL] Let me see if I can get that information for you.
[AGENT][NEUTRAL] The number to Carrington is [PII].
[AGENT][NEUTRAL] [PII]
[CUSTOMER][NEUTRAL] Yes ma'am.
[CUSTOMER][NEUTRAL] Yes ma'am.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][POSITIVE] Perfect thank you so much appreciate your help.
[AGENT][POSITIVE] You're welcome. Thank you for calling American Public Life.