AccountId: 011433970860
ContactId: c7271721-bb80-4856-b20d-f231c7631d1b
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 41580 ms
Total Talk Time (AGENT): 21974 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=4.3, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/26/c7271721-bb80-4856-b20d-f231c7631d1b_20250326T13:17_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][POSITIVE] Good morning. Thank you for calling ATL. This is [PII]. How may I assist you?
[AGENT][POSITIVE] Hello, good morning. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] I'm not sure if you can hear me, but I cannot hear you. Please call us back at [PII]. No one on the line disconnecting the call.