AccountId: 011433970860
ContactId: c70eed88-d036-4934-86d6-f9193b1241ff
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 763359 ms
Total Talk Time (AGENT): 274072 ms
Total Talk Time (CUSTOMER): 457500 ms
Interruptions: 12
Overall Sentiment: AGENT=0, CUSTOMER=-0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/25/c70eed88-d036-4934-86d6-f9193b1241ff_20250625T18:23_UTC.wav
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[AGENT][NEUTRAL] That is my American public right and I'm [PII].
[CUSTOMER][NEUTRAL] [PII] when this [PII].
[CUSTOMER][NEUTRAL] It's the yamando porque miss [PII] um relamo merientang APA parapo the process reissal per node has hers.
[AGENT][NEUTRAL] OK, um, call us the number I call you.
[CUSTOMER][NEUTRAL] Mero depolisa er hero docinco.
[CUSTOMER][NEUTRAL] [PII] [PII].
[AGENT][NEUTRAL] Yes.
[CUSTOMER][NEUTRAL] [PII] [PII] in [PII].
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Uh, [PII].
[CUSTOMER][NEUTRAL] In [PII] in telephone.
[AGENT][NEUTRAL] Um, sales.
[CUSTOMER][NEUTRAL] Ah.
[AGENT][NEUTRAL] No, no, not a, you got electronico.
[CUSTOMER][NEUTRAL] Yes, [PII].
[AGENT][NEUTRAL] Gracias.
[AGENT][NEUTRAL] He made jorana uente.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEGATIVE] I don't get nakona cuenta.
[CUSTOMER][NEGATIVE] Yeah la gente baltis no quiolamourunapia into semetopalay a bols.
[AGENT][NEUTRAL] Oh, OK. [PII] le rise in inqueloque in system.
[CUSTOMER][NEGATIVE] Error
[CUSTOMER][NEUTRAL] It's a kind of nomen cuentralome in la cuenta it is uh what are the the salahrman insure you he no insur no group.
[AGENT][NEUTRAL] The insured, uh-huh.
[CUSTOMER][NEUTRAL] No, sure it is [PII] last name er pus primeal ID remember [PII] you know puel.
[CUSTOMER][NEUTRAL] El Commerce, Social Security, yeah.
[AGENT][NEUTRAL] See.
[AGENT][NEUTRAL] Isao.
[CUSTOMER][NEUTRAL] No, [PII].
[CUSTOMER][NEUTRAL] [PII]?
[AGENT][NEUTRAL] Lossos that pardo Flores espaio Flores.
[CUSTOMER][NEUTRAL] Whose isato whoselo do no no no the puelo pus conpardos espaio flores.
[CUSTOMER][POSITIVE] I eat poco. She's a aro get the yummy doesn't know.
[AGENT][NEUTRAL] I
[AGENT][POSITIVE] OK, I'm sorry.
[CUSTOMER][NEUTRAL] Well yes I'm ultrabe.
[CUSTOMER][NEUTRAL] We just.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yeahcorrigo nooliga pogo poo.
[AGENT][NEUTRAL] porqueloquemosa la mojo seguroocial melo veras.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] See this trek 17.
[AGENT][NEUTRAL] See, no intent on this thing for maja complearlo solo.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Pua teno pardo Floresel so security el retrejuna recuatros el sico el correo de hotmala fachena inento this is uh-huh.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Boy?
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Oh that make con continue.
[AGENT][NEUTRAL] OK, that's [PII].
[CUSTOMER][NEUTRAL] But you continue.
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] [PII] and save water.
[AGENT][NEUTRAL] Oh, your luggage. Mm.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] No, mejo, no, it's like no it's more mila [PII].
[AGENT][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] And don't say uh my process because yeah er mail ok but correo [PII].
[AGENT][NEUTRAL] Settler.
[CUSTOMER][POSITIVE] [PII] so.
[AGENT][NEUTRAL] No, no, no, could be.
[CUSTOMER][NEUTRAL] No quierrada de loqueo clanelectronics man.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] In final dura moa no no man re carta Sadira.
[CUSTOMER][NEUTRAL] No, no commiqueques on the butt is a que class profus.
[AGENT][NEUTRAL] See
[CUSTOMER][NEUTRAL] Nintendo.
[CUSTOMER][NEUTRAL] OK, can the metomicorreo primeromandos er verificas in the corrigo oper on mijo okreolala contras in.
[AGENT][NEUTRAL] Uh, la contracena.
[CUSTOMER][NEUTRAL] For they sorry andaria please please.
[AGENT][NEUTRAL] Oh, OK, that's about it if you got primero. It's got cama so nothing we say.
[CUSTOMER][NEUTRAL] 10 buttons.
[CUSTOMER][NEUTRAL] Um, I'll see, but I see I see.
[AGENT][NEUTRAL] No I when they come here it's semana, see, uh-huh.
[CUSTOMER][POSITIVE] And yeah, I get the prime sinoega.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] You goats.
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] Yes, I see.
[CUSTOMER][NEUTRAL] Ah yeah, yeah.
[CUSTOMER][NEUTRAL] Yeah you can telephone.
[CUSTOMER][NEUTRAL] OK, yeah, that look
[CUSTOMER][NEGATIVE] Whenever it no I continue all of the mas then blah blah, OK, I'm worried.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] I can secure to me oh avers fasil me declamo porqueno tenuna fatura de eos.
[AGENT][NEUTRAL] Hm.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Yent don't say no yola rariva fiendota you know pero right.
[AGENT][NEUTRAL] Imedijoque quera apteriaya or quetiap ya ok so
[CUSTOMER][NEUTRAL] She not.
[CUSTOMER][NEUTRAL] Tea mhm.
[AGENT][NEUTRAL] Solomosa necessita laopia de loque paso primario seca the beneficios necessamoseso OK OK no no la factura the baptist quesela like directmente del Seguro.
[CUSTOMER][NEUTRAL] I is that er so this.
[CUSTOMER][NEUTRAL] They say insurance?
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] And to go la cuentar seguroo yeah tengo the the misguro.
[AGENT][NEUTRAL] See mhm itamilla or la la de laden de la terapia porquelosa inosos queneesitamosasi um nosenegarreclamo so no gana los beneficios as quereciosa reclamo uh-huh pero la poliascubrasta say she says Minola resorano and
[CUSTOMER][NEUTRAL] Um yeah that.
[CUSTOMER][NEUTRAL] No namahi namadi que queres tress and so like quecubra queno no no and to me is er like um lica on the commode.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Now, the only chin.
[AGENT][NEUTRAL] Oh.
[AGENT][NEUTRAL] Uh-huh. So like sema um exacion de beneficio c lava seguro.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Mhm Itamilaopia de la or then then.
[CUSTOMER][NEUTRAL] OK, Ilare.
[AGENT][NEUTRAL] Del mediola trapiaya uh-huh.
[CUSTOMER][NEUTRAL] The doctor.
[CUSTOMER][NEUTRAL] It's just that.
[AGENT][NEUTRAL] Cleandelaopia C.
[CUSTOMER][NEUTRAL] They, they allow them.
[AGENT][NEUTRAL] The la Orden mhm.
[CUSTOMER][NEUTRAL] Go
[CUSTOMER][NEUTRAL] Oh, sorry, or in de la apia ok.
[AGENT][NEUTRAL] I see resivilo este le pagamosalte um.
[AGENT][NEUTRAL] She located deposito director Tauna forma and a website on the pola formatal deposito directorino and lemosuncheacasa.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Mm, [PII] com is a caring part.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Uh, see bajo tela foras I contrela deposito directo la valena Iva summetertodo junto.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yeah uh-huh, no entitos, OK.
[AGENT][NEUTRAL] See
[CUSTOMER][NEUTRAL] I went you know queta and I'm checking.
[AGENT][NEUTRAL] Um, Iosemediosi like a veo mhm.
[CUSTOMER][NEUTRAL] Youniquereamima.
[AGENT][NEUTRAL] See see mejorno cambiarlases su casa porqueste nostros moscabio prodesueue cambiaris sutravajotitra direction in [PII].
[CUSTOMER][NEUTRAL] Oh wait a minute.
[CUSTOMER][NEUTRAL] Um, secondlica CC no home.
[AGENT][NEUTRAL] Uh, uh-huh, so it's mejor uh-huh, a complica mucho ma is mejo deposito director.
[CUSTOMER][NEUTRAL] That's, let me do it. It's the
[CUSTOMER][NEUTRAL] Our cases that tena ya hand oka.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Pero, yeah, yeah, yeah, we can la gente perodosi.
[AGENT][NEUTRAL] See I got.
[AGENT][NEUTRAL] See, uh, this is a man I don't mhm.
[CUSTOMER][NEUTRAL] In my you know my coron.
[AGENT][NEUTRAL] See, see.
[CUSTOMER][NEUTRAL] no
[AGENT][NEUTRAL] Con nombreicient rea no no no no no no mosa informacion latine ques.
[CUSTOMER][NEUTRAL] You better.
[CUSTOMER][NEUTRAL] Plato.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] No, [PII].
[AGENT][NEUTRAL] Oh, pero qui orvenolateria medico.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] Em.
[AGENT][NEUTRAL] Porqueleva.
[CUSTOMER][NEUTRAL] Mm yeah you know my cuero.
[AGENT][NEUTRAL] See Otamina alugar la la de la or tambientinera.
[CUSTOMER][NEGATIVE] Who isa gente malisima tamala conmigo so insultan in some rosera como chopia eso.
[AGENT][NEUTRAL] And my
[AGENT][NEGATIVE] Oh no.
[AGENT][NEUTRAL] I know you said me when I can.
[CUSTOMER][NEUTRAL] They don't know esque porqueleusa to companerolo perfect toque we don't get yeah confearqueram and cavire clamado.
[AGENT][NEUTRAL] If
[AGENT][NEUTRAL] Oh
[AGENT][NEUTRAL] I see
[CUSTOMER][NEUTRAL] But I know I need the remari the way he came in a correola co verdale it's for me no it can recho you know seeiopiendo plata.
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] Laer then see.
[AGENT][NEUTRAL] Sisao can only that mhm.
[CUSTOMER][NEUTRAL] Whenever I
[CUSTOMER][NEUTRAL] Claro is a mere no no you see you know cordame no easy you know to like.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Guess what you don't like it's temale perobueno it's the yama is like no well no but it's.
[AGENT][NEGATIVE] No, no, no, no.
[AGENT][NEUTRAL] No, but
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] Ease pea bor senorque matenon line Ilama porquedique ideali caro oh and that.
[AGENT][NEUTRAL] See eon baptistosabencomcertodo eso masino porque con baptist travajamostolosiapagamore clamostodia process sore clamo de baptist uh-huh nogar.
[CUSTOMER][NEUTRAL] Lao.
[CUSTOMER][NEUTRAL] I see better is that how you say?
[CUSTOMER][NEUTRAL] OK, yeah, no, I think I see your no no say but I think no no it can be no tea in a panta is a display name because because this plain name.
[AGENT][NEUTRAL] Um, and Nombresua.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Hm
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] I see either for a given name.
[AGENT][NEUTRAL] See, um, porqueavees como says [PII] sore nombresquere uh-huh common nickname mhm.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Um, OK.
[CUSTOMER][NEUTRAL] Ah you yeah OK.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][POSITIVE] A buenoliso bueno bueno gracia Monicatinolo gracereo perole acelo no pero rare de lamo.
[AGENT][NEUTRAL] Even know that [PII].
[AGENT][NEUTRAL] See, see the
[CUSTOMER][NEUTRAL] The la cuenta ya.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] [PII]
[CUSTOMER][POSITIVE] Or you bueno mucha gracia muya.
[AGENT][POSITIVE] See you now by one yeah bye.
[CUSTOMER][NEUTRAL] You want me, bye.