AccountId: 011433970860
ContactId: c6fd111e-dda5-4feb-9134-0d6b45281885
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 9779 ms
Total Talk Time (AGENT): 6898 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/16/c6fd111e-dda5-4feb-9134-0d6b45281885_20250616T13:42_UTC.wav
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[AGENT][NEUTRAL] Thank you for contacting ATM. My name is [PII]. How may I help you?
[AGENT][POSITIVE] Good morning. Thank you for contacting ATL. My name is [PII]. How may I help you?