AccountId: 011433970860
ContactId: c6c444c3-cfb0-47a5-9c07-455315f3f282
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 408540 ms
Total Talk Time (AGENT): 231368 ms
Total Talk Time (CUSTOMER): 140102 ms
Interruptions: 2
Overall Sentiment: AGENT=-0.3, CUSTOMER=0.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/01/c6c444c3-cfb0-47a5-9c07-455315f3f282_20250501T21:19_UTC.wav
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[AGENT][NEGATIVE] rape.
[CUSTOMER][NEUTRAL] Well when the numbers Denilanco only sent Ires.
[AGENT][NEUTRAL] On others identity in a number of the blanco.
[CUSTOMER][NEUTRAL] Crodos says unu ro roo.
[AGENT][NEUTRAL] Let me say non telephone and calama connector.
[CUSTOMER][NEUTRAL] Tresero cincouattroocho this isocho.
[AGENT][NEUTRAL] 818.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] He hearonic.
[CUSTOMER][NEUTRAL] [PII] Denise Blanco.
[CUSTOMER][NEUTRAL] I know [PII]?
[CUSTOMER][NEUTRAL] In immediate reaino del southwest uno say cuatro path [PII] rere [PII].
[AGENT][NEUTRAL] Youlanco.
[CUSTOMER][NEUTRAL] Yeah, so yam mando porqueoteita manana and el bati.
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Uno examine preoperatorio for the marquevienne in the scientos.
[CUSTOMER][NEUTRAL] Can you see.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Its status in the media.
[AGENT][NEUTRAL] Mm, OK, but no no sotros comosus secondario I see yeah papeacion demoa unit.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] You know it does.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Mm oh ya cristina nosesina persona cristina no beneficiolo beneficio soleonda aa um indicado beneficio ambuatorio.
[AGENT][NEUTRAL] No chica you have and uh avelanta um perre no sotros um sle de moa cristina el Dia de oyaanza elia a trend.
[CUSTOMER][NEUTRAL] Oh,
[AGENT][NEUTRAL] The device.
[AGENT][NEUTRAL] And you have an SSA.
[CUSTOMER][NEUTRAL] No, see, pee pesequeta cando drinkformacion but I don't say onalo manana no nomelopos person.
[AGENT][NEUTRAL] No, no, no, I confe Marcelo or.
[CUSTOMER][NEGATIVE] No sense and forget you need to go you know to pick a.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Oh, OK.
[AGENT][NEUTRAL] Then thee OK you see Jama um and verific [PII] the baptist so let beneficis sore.
[CUSTOMER][NEUTRAL] OK, see atropaque.
[CUSTOMER][NEUTRAL] Get get the the mosque mora contexta.
[AGENT][NEUTRAL] Mm in con in contestarque.
[AGENT][NEUTRAL] And I I.
[CUSTOMER][NEUTRAL] It's not to el el clama uh to the mo the ventroval to the pagoo.
[AGENT][NEUTRAL] No longer lamon or some.
[CUSTOMER][NEUTRAL] The boy who sells that.
[AGENT][NEGATIVE] Mm, OK, hemelelico loreclamon no processal asta de pue de work here servisio. So unreclamona processalo as the servicio.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Lonique queen la facilidades orca baptist loqueo has queja verification cono sotro bencio sotro pagamosipa seuroenes canesa can host aos agala jetaebian coro directmentano sotros.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Or nosamos bangamasa astaquela totacuteia medigas eosano directamento and so osiliotequero so then preunta master hiba this pre uh-huh see.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] I just.
[AGENT][NEUTRAL] So solo jamalodigalebueno leoario um ao medigencuteja verformacion conejo irosabesque er pagareo and the semeijia hosted the pan and he clamo directamentea cantida.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] OK, it to me poria you that condolimi topee no emil aparirreno emil er yeah loubreto united or or can you.
[AGENT][NEUTRAL] OK, uh, lo beneficio con united on different sotros no tremo maximo beneficio the the mil quiniento theliacionmecurimo for outpatient uh-huh omi quiento the outpatient somo atta omiento the outpatient queerbulaio.
[CUSTOMER][NEUTRAL] No sir.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Um, I noses eria deduciles yeses decivia conto conunited normal and ento.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Pero is the united no sotrocurtao ok.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] After the automated. OK, perfect. OK, perfect.
[AGENT][NEUTRAL] Mhm. OK.
[CUSTOMER][POSITIVE] Oh, I'm muchisima gracia. OK, in the contestabia logo.
[AGENT][NEUTRAL] And then I.
[AGENT][NEUTRAL] See yeah and then uh see you.
[CUSTOMER][NEUTRAL] No, no, there is.
[AGENT][NEUTRAL] Then they graciapelelego.
[CUSTOMER][NEUTRAL] OK, no.
[CUSTOMER][POSITIVE] No, no, grato tempo correct.
[AGENT][NEUTRAL] Nona. Hello.