AccountId: 011433970860
ContactId: c6ae2f04-ec54-4908-981f-178fe24352e3
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 16790 ms
Total Talk Time (AGENT): 7310 ms
Total Talk Time (CUSTOMER): 7651 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/20/c6ae2f04-ec54-4908-981f-178fe24352e3_20250320T13:39_UTC.wav
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[AGENT][NEUTRAL] Contacting APO, my name is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Hi ma'am. Very good morning. My name is [PII].
[AGENT][NEUTRAL] Uh hello?
[CUSTOMER][NEUTRAL] But
[AGENT][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Ma'am, can you hear me?
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] No, I'm sorry, I can't hear you. Hello?