AccountId: 011433970860
ContactId: c64d4093-59c4-4744-9a0e-29c00a7b5626
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 36909 ms
Total Talk Time (AGENT): 15427 ms
Total Talk Time (CUSTOMER): 6462 ms
Interruptions: 0
Overall Sentiment: AGENT=-2, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/24/c64d4093-59c4-4744-9a0e-29c00a7b5626_20250624T20:21_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling American Public Life. This is [PII]. How may I assist you?
[CUSTOMER][NEUTRAL] You
[AGENT][NEUTRAL] Thank you for calling American Public Life. This is [PII]. How may I assist you?
[CUSTOMER][NEUTRAL] Uh, yes, hello, can you hear me?
[AGENT][NEGATIVE] Your phone is going in and out, it's breaking up.
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Sorry, can you hear me now?
[AGENT][NEUTRAL] Yes.
[CUSTOMER][NEUTRAL] My name is
[CUSTOMER][NEUTRAL] [PII]
[AGENT][NEGATIVE] OK, so as you continue to talk, your phone is breaking up.