AccountId: 011433970860
ContactId: c6074fce-ac12-4072-b7a8-ae750cdbc0e7
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 404869 ms
Total Talk Time (AGENT): 260276 ms
Total Talk Time (CUSTOMER): 75138 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/06/c6074fce-ac12-4072-b7a8-ae750cdbc0e7_20250106T13:21_UTC.wav
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[AGENT][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] I don't want to do?
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] I know it's.
[AGENT][NEUTRAL] Um, Ms. [PII].
[CUSTOMER][POSITIVE] Yeah, I get you.
[AGENT][NEUTRAL] One of the.
[CUSTOMER][NEUTRAL] I know.
[CUSTOMER][NEUTRAL] One of the uh Mira asking for the lamo.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] the c.
[CUSTOMER][NEUTRAL] Uh, OK.
[CUSTOMER][NEUTRAL] Enro group.
[AGENT][NEUTRAL] Sitting in the tale outpatient certificate number or in hospital cert number.
[CUSTOMER][NEUTRAL] OK. er erro and Picinco Diocho siete.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] I
[CUSTOMER][NEUTRAL] 6
[AGENT][POSITIVE] Perfect per.
[AGENT][NEUTRAL] So just see there.
[AGENT][NEUTRAL] The uh the circulation number.
[CUSTOMER][NEUTRAL] Karen Franco.
[AGENT][NEUTRAL] Sierra Francoissiminore num telefono eco electronic.
[CUSTOMER][NEUTRAL] And erroent Milos nonuno uh like in norwayaecho place.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Uh sunrise correo Farm.
[AGENT][NEUTRAL] I telephone socilia Franco.
[CUSTOMER][NEUTRAL] Yeah, they will just say they say those intro.
[AGENT][NEUTRAL] Which is renos.
[AGENT][NEUTRAL] Eer to the the correct now.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] As sequent biomo franco.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] Mm, OK. No approval. OK.
[AGENT][NEUTRAL] Hey let me come in.
[AGENT][NEUTRAL] The name was [PII].
[AGENT][NEUTRAL] When its vetos enter novireine dire that um.
[AGENT][NEUTRAL] Tell me the name.
[AGENT][NEUTRAL] Waiting for Mandela of resincore process.
[AGENT][NEUTRAL] I celeva Sergio unchequeurla cantida de la de cerrados.
[AGENT][NEUTRAL] You will form a lab lacheque elm via unexplicas in the beneficios calling the toda la pechas processes ecommo um er reviso esta com.
[CUSTOMER][NEUTRAL] OK, the quantum.
[AGENT][NEUTRAL] Sereindolavis.
[AGENT][NEUTRAL] See Iertos proseoscommolo la via uh doctor [PII] the polia appelle no cure las via salica doctor [PII] noscubertapolia inspo nose cure erio is a a.
[AGENT][NEUTRAL] Um
[CUSTOMER][NEUTRAL] Well,
[AGENT][NEUTRAL] Sen embargolos prosecute receiveva oscio and circuvitosjola polio.
[AGENT][NEUTRAL] Uh cuatro are you uh
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Mr.
[CUSTOMER][NEUTRAL] Yes
[AGENT][NEUTRAL] But no ultrasono pelvis is recuatro este alpareseguo socumentos Christensenbio de lomatos tamatos reel.
[AGENT][NEUTRAL] Uh, so principal cussinos no uh noing on the sil or paleo.
[CUSTOMER][NEUTRAL] Mm.
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] The key.
[AGENT][NEUTRAL] resinue appeing no cure cervios relationalos uh examines the preventivos.
[AGENT][NEUTRAL] Of the police so the beneficials of setting Caso del feral or accident.
[AGENT][NEGATIVE] Guo preventivos or los exames quinoamente eso no cubertos basa polio.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] to proceed.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] OK, that's good.
[AGENT][NEUTRAL] Um, this laboratorios.
[AGENT][NEUTRAL] What does yes.
[AGENT][NEUTRAL] OK, Tamillos and so total principal.
[AGENT][NEUTRAL] Solamentesindores the.
[AGENT][NEUTRAL] So.
[AGENT][NEUTRAL] See this ultra a transvaginal de la febrecuatro is this essamosote cincolades.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] They will ume el ella cubertoe los servicios reins uh prevent preventos no some cuberos some.
[CUSTOMER][NEUTRAL] OK, and
[AGENT][NEUTRAL] We
[CUSTOMER][NEUTRAL] And don't.
[AGENT][NEUTRAL] But
[AGENT][NEUTRAL] Correct, I'll go you Sierra Franco.
[CUSTOMER][NEUTRAL] I.
[AGENT][NEUTRAL] It's.
[CUSTOMER][NEUTRAL] I