AccountId: 011433970860
ContactId: c5b36c4e-0164-437f-86d9-0db87f6ef9dd
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 131330 ms
Total Talk Time (AGENT): 44498 ms
Total Talk Time (CUSTOMER): 80291 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/19/c5b36c4e-0164-437f-86d9-0db87f6ef9dd_20250219T20:28_UTC.wav
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[AGENT][NEUTRAL] That is me. I'm at American Public Life. My number is [PII].
[CUSTOMER][NEUTRAL] In [PII] Costas mumbres esperanzaomando del baptists er paraver caros beneficials on mutopacienteerliente.
[AGENT][NEUTRAL] Clean esperanza num tele.
[CUSTOMER][NEUTRAL] The noosteocho says cinco sieteres says sero zero cinco.
[AGENT][NEUTRAL] That's yes, yeah, no matter the police I passe.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Cerrodos quattro quattro says ocho unocinco.
[AGENT][NEUTRAL] You normally fetch.
[CUSTOMER][NEUTRAL] Necesita Mittasaparteleocho or no, no, OK, uh, it's aama Jorge Perez Valdes Cinco deiocho there setenttaiete.
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] Hm.
[AGENT][NEUTRAL] Gracias Imedijo necessita beneficios.
[CUSTOMER][NEUTRAL] See, uh, outpatient and so serum pro criasa cuanto esque er califia.
[AGENT][NEUTRAL] OK, proseo outpatient.
[CUSTOMER][POSITIVE] Correct on see on CT scan.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] So no polos beneficiosta resore clamo pero paraloservicios outpatient but on CT scan the curiata quientozola desordia esos para pagarde dosive copago or coinsurance.
[CUSTOMER][NEUTRAL] It was Pordla. No, you know, por porellao andero or no.
[AGENT][NEUTRAL] It's a policy for the uh service your outpatients.
[CUSTOMER][NEUTRAL] Oh, yeah. OK. OK.
[CUSTOMER][NEUTRAL] Um, equales el priment de soo senorita Monica.
[AGENT][NEUTRAL] CFA de Florida.
[CUSTOMER][NEGATIVE] Ok, I la fecha no OK.
[AGENT][NEUTRAL] See. Mhm.
[CUSTOMER][NEUTRAL] A reference number. OK, Eososse quinientosordia.
[AGENT][NEUTRAL] C.
[CUSTOMER][POSITIVE] OK, perfect. No, it was to um gracias [PII].
[AGENT][NEUTRAL] And go.
[AGENT][NEUTRAL] when the gras is a my American public life bye.
[CUSTOMER][NEUTRAL] One min.
[CUSTOMER][NEUTRAL] Bye bye.