AccountId: 011433970860
ContactId: c573db79-f9c7-4ef2-ad11-625a791c88c1
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 32069 ms
Total Talk Time (AGENT): 3538 ms
Total Talk Time (CUSTOMER): 9950 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/07/c573db79-f9c7-4ef2-ad11-625a791c88c1_20250407T18:20_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling ATL. This is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Hello, I'm calling on behalf of Homestead Hospital to verify eligibility and benefits for a patient that has American public life.
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?