AccountId: 011433970860
ContactId: c561c11c-92f7-4304-b9d6-72cb290ca0b8
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 55970 ms
Total Talk Time (AGENT): 19891 ms
Total Talk Time (CUSTOMER): 30633 ms
Interruptions: 0
Overall Sentiment: AGENT=-2, CUSTOMER=2.9
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/31/c561c11c-92f7-4304-b9d6-72cb290ca0b8_20250331T14:23_UTC.wav
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[AGENT][NEGATIVE] That's just mad American Public Life. My name is [PII].
[CUSTOMER][POSITIVE] Gracias [PII], and my name is [PII] and enjoy tennisio conte uh deer la compania parala quetravajoero is [PII] seguro cuanto coststava conustees a particulardos are joola.
[AGENT][NEUTRAL] Oh this nosemose gros individualesque partresa.
[CUSTOMER][NEUTRAL] Oh yeah, yeah.
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] The rea.
[AGENT][NEGATIVE] No, you're not, not gonna call company ask Freenettiguro like this will pay.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][POSITIVE] Uh we much graciastao.
[AGENT][NEUTRAL] Sina Pase one Niagara is being my American publicly.
[CUSTOMER][POSITIVE] Good bye.