AccountId: 011433970860
ContactId: c54b6724-e37f-4170-8d95-0f73f225d793
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 14270 ms
Total Talk Time (AGENT): 7160 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/19/c54b6724-e37f-4170-8d95-0f73f225d793_20250519T16:01_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] [PII] this is [PII]. How can I help you?