AccountId: 011433970860
ContactId: c4e80ae8-1697-4797-b25a-6c2a84d5c108
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 12840 ms
Total Talk Time (AGENT): 4330 ms
Total Talk Time (CUSTOMER): 6101 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/31/c4e80ae8-1697-4797-b25a-6c2a84d5c108_20250331T20:43_UTC.wav
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[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII]. How may I assist you?
[CUSTOMER][NEUTRAL] Hi, this is [PII] calling from Topoet Hospital to check the medical claim status.