AccountId: 011433970860
ContactId: c4b2ab48-f762-4515-a802-bb9c351a74cc
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 216020 ms
Total Talk Time (AGENT): 79344 ms
Total Talk Time (CUSTOMER): 107312 ms
Interruptions: 2
Overall Sentiment: AGENT=0.2, CUSTOMER=-0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/05/c4b2ab48-f762-4515-a802-bb9c351a74cc_20250305T17:16_UTC.wav
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[AGENT][NEUTRAL] But [PII] gusto.
[CUSTOMER][NEUTRAL] All numbers [PII].
[AGENT][NEUTRAL] Coming up on you and the other.
[CUSTOMER][NEUTRAL] Uh, just go, uh, a me and pleor el seguroga the the thetapana pro nuncajeta.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] OK, it's so nice to see that soarjeta.
[CUSTOMER][NEUTRAL] See
[AGENT][NEUTRAL] OK, um,
[AGENT][NEUTRAL] DNA inform asimusabre la polisa I'm gonna commenting commentacion.
[CUSTOMER][NEUTRAL] Uh, no, no, no jala or.
[AGENT][NEUTRAL] No, OK.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] The lava.
[CUSTOMER][NEUTRAL] It that.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Uh-huh, um, uh, this a group, uh, remember a group of yeste Ocho Ochoa.
[AGENT][NEUTRAL] Um, but the number is a difficult the outpatient.
[CUSTOMER][NEUTRAL] schoo Nue Ocho Ocho.
[AGENT][NEUTRAL] OK, in my ability to assento direction in electronico.
[CUSTOMER][NEUTRAL] OK, uh, unoreta de la and dress.
[AGENT][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] [PII] el correo [PII].
[AGENT][NEUTRAL] La direction electronico.
[AGENT][NEUTRAL] OK yeah the telephone and calamase connect.
[CUSTOMER][NEUTRAL] Yeah [PII].
[AGENT][NEUTRAL] OK, is that gonna be pleaddoro and different.
[CUSTOMER][NEUTRAL] I need more gas.
[AGENT][NEUTRAL] I mean my paramount.
[CUSTOMER][NEUTRAL] C
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Hey, [PII] um
[AGENT][NEUTRAL] I can lain a real uno venti cuatro you know my person intrapolisa.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Oh,
[CUSTOMER][NEUTRAL] Mmori loquepaoquejouillovi and periodo the the mosa the wolverine and snoviremoreo no melegola.
[CUSTOMER][NEUTRAL] Uh, the phone on and.
[AGENT][NEUTRAL] Mm.
[CUSTOMER][NEGATIVE] Disappointingmatical.
[AGENT][NEUTRAL] OK, see, then the aquechi and you have a quepa so no no nose quetinapolisano no sotros.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Oh, OK, it doesn't matter what I got going your prime.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] I.
[CUSTOMER][NEUTRAL] OK, buenobucharazas.
[AGENT][NEUTRAL] and [PII] you know one little no bye.
[CUSTOMER][NEUTRAL] Gracias.
[CUSTOMER][NEUTRAL] Yeah