AccountId: 011433970860
ContactId: c4b06a60-5b75-4b99-8348-f1a367ed76c3
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 162889 ms
Total Talk Time (AGENT): 22239 ms
Total Talk Time (CUSTOMER): 3579 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=-5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/08/c4b06a60-5b75-4b99-8348-f1a367ed76c3_20250508T21:46_UTC.wav
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[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Yeah, sure, if you can hear me, but I cannot hear you. Please call us back at [PII]. No one on the line is connecting the call.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.