AccountId: 011433970860
ContactId: c4ab8ee5-16dc-4f54-a273-0d2559db91c3
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 17969 ms
Total Talk Time (AGENT): 7471 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/27/c4ab8ee5-16dc-4f54-a273-0d2559db91c3_20250227T18:16_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] [PII] this is [PII]. How can I help you?