AccountId: 011433970860
ContactId: c4981f3e-d59e-43ef-8c99-f962f8f9f786
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 1232310 ms
Total Talk Time (AGENT): 456309 ms
Total Talk Time (CUSTOMER): 438284 ms
Interruptions: 0
Overall Sentiment: AGENT=0.1, CUSTOMER=0.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/01/c4981f3e-d59e-43ef-8c99-f962f8f9f786_20250501T20:41_UTC.wav
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[CUSTOMER][NEUTRAL] Oh
[AGENT][NEUTRAL] We wanna start this rape gusto.
[CUSTOMER][NEUTRAL] Ohlala [PII].
[AGENT][NEUTRAL] We wanna start with lately I.
[CUSTOMER][NEUTRAL] Ebuenas I know I give that a teleforadora but marker porque tenuncao er mucho immiento in pue entolos telephone tro o mil sta tenia.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Get the name is a guru taradasquela emergenciasvitas for.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] But the world is the yo and the sentences abbaraada it to uni and the condostabarazada the COVID entrea hospital er on quinternaundia is the y mandoto I perinovaer get rechaandolo de logencia er the echo paga ninguna factura the to the toll.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] To gratu and unnecess que pas factor in it was necessitosa status the
[CUSTOMER][NEUTRAL] Pest status demi claim porqueans.
[AGENT][NEUTRAL] Antenna.
[CUSTOMER][NEGATIVE] Iteso tolo lo de de gasses.
[AGENT][NEUTRAL] Got it.
[AGENT][NEUTRAL] See for a moment.
[CUSTOMER][NEUTRAL] I and it's still no matter Itaocho.
[CUSTOMER][NEUTRAL] The like cuatro siete cinco cinco.
[AGENT][NEUTRAL] OK, I'm gonna wear poliapolisa commena conesera de teos depo de seropo so so so sociatura uh in system.
[CUSTOMER][NEUTRAL] See when no nothing was go to Social teno loques I think it's gonna que on the alta they it the pass.
[AGENT][NEUTRAL] Hm
[CUSTOMER][NEUTRAL] Oh we don't.
[CUSTOMER][NEUTRAL] I still want to look at.
[AGENT][NEGATIVE] She's not. Come on now.
[AGENT][NEUTRAL] Does the sit on on American public life for that.
[CUSTOMER][NEUTRAL] I don't understand yet.
[CUSTOMER][NEUTRAL] The tenia polio is the you know what here the quino pracque this this alcada porque no me pada iritacado de pata in mirepoo pue pasa poco.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Lara.
[CUSTOMER][NEUTRAL] And I said no, I don't.
[CUSTOMER][NEUTRAL] And they tell me.
[AGENT][NEUTRAL] S.
[CUSTOMER][NEUTRAL] Is [PII].
[CUSTOMER][NEUTRAL] Like
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] It's from Sea.
[CUSTOMER][NEUTRAL] Mhm, it's don't say that.
[AGENT][NEUTRAL] Me.
[CUSTOMER][NEUTRAL] Ernesto sale papa erodeoso de ninote the casa.
[CUSTOMER][NEUTRAL] Yeah Ernesto the Daniel A Armando.
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] Moss.
[AGENT][NEUTRAL] So nose is.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] It's the way with the Vivian Great Falls, [PII] and I.
[AGENT][NEUTRAL] OK.
[CUSTOMER][POSITIVE] Yes, claim they deserve the benefits, practical benefits.
[AGENT][NEUTRAL] T for to semiento direction teleo.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] The is this fibrero del novento.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Me no it's the qua the drink that is.
[CUSTOMER][NEUTRAL] In no seal directioniarea in a sentences cuerta la poliavivia and say [PII] in [PII] Pero actalmente vivo and a long loop and Armo Oklahoma.
[AGENT][NEUTRAL] It's just like a dynamos in a system.
[CUSTOMER][NEUTRAL] Gladi
[AGENT][NEUTRAL] Yeah, you know, preserve, preserve loop.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] There's a like one.
[AGENT][NEUTRAL] OK.
[AGENT][NEGATIVE] You will kill electronico uh.
[AGENT][NEUTRAL] Seedsca
[CUSTOMER][NEUTRAL] It's cat and I say a roa gmail.com.
[AGENT][POSITIVE] Mugraci yes staylamo.
[AGENT][NEUTRAL] You know this.
[CUSTOMER][POSITIVE] And we all pretty.
[AGENT][NEUTRAL] It's just that
[AGENT][NEUTRAL] It's just for a para servis just reviso in dire sino the dress.
[CUSTOMER][POSITIVE] It's better than
[CUSTOMER][NEUTRAL] See.
[CUSTOMER][NEGATIVE] Exactamente essela factura the tasting cuento decor in the quattro is total denoilentocho cones.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] a key.
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] So that's I see is a me.
[CUSTOMER][NEUTRAL] can just forgets vital commore repetit.
[AGENT][NEGATIVE] See ja caesi er clamo process process lamiest clamose neo.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mm.
[AGENT][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello this is
[CUSTOMER][NEUTRAL] Exactly my hospital.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] I was for look in assemba.
[AGENT][NEUTRAL] OK, el ellaorinalse processoeldia beintuo and er lossino ellebiosucasa unexplicas in the beneficios.
[AGENT][NEUTRAL] Uh.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] In me.
[AGENT][POSITIVE] Correct to say.
[CUSTOMER][NEUTRAL] will be the mire.
[AGENT][NEUTRAL] Hm
[AGENT][NEUTRAL] OK, and I see your symptoms as well so.
[CUSTOMER][NEUTRAL] If you don'tquela facttua loss.
[AGENT][NEUTRAL] See, uh, tan solicitano um build de taya conalista los codio de diagnosticosiprasos bien.
[CUSTOMER][NEUTRAL] Mhm. Yes, if you send you.
[AGENT][NEUTRAL] La la laora Dia de mission elaora ya de de queso de alta.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] It's a Tamilo Monday.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Um, pesos OK [PII].
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] OK, so let me and discharge.
[AGENT][NEUTRAL] OK, admission and discharges here.
[AGENT][NEUTRAL] Um,
[CUSTOMER][NEUTRAL] If you
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] You do.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] You know
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, I mentioned in discharge we would have it here so.
[CUSTOMER][NEUTRAL] Mm
[AGENT][NEUTRAL] diagnostics.
[AGENT][NEUTRAL] Let's see.
[AGENT][NEUTRAL] OK, no stone.
[AGENT][NEUTRAL] that.
[CUSTOMER][NEUTRAL] They
[CUSTOMER][NEUTRAL] The loss is its I mean I'm 40 minutes.
[AGENT][NEUTRAL] See the airport losocumentos chemo que resivimo Santeriamente.
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] Uh, but, uh, verific card on the then the problems and control information a cirquelos.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Tesla la la.
[AGENT][NEUTRAL] Isos.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] The diagnosticosil histodo contra.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][POSITIVE] Yeah, that's good, yeah.
[AGENT][NEUTRAL] because
[CUSTOMER][NEUTRAL] Telopeor porcor.
[CUSTOMER][NEUTRAL] Um.
[AGENT][NEUTRAL] Well
[CUSTOMER][POSITIVE] I'm that's true. Thank you, you know.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Yeah yeah.
[CUSTOMER][NEUTRAL] I go.
[AGENT][NEUTRAL] I understand.
[AGENT][NEUTRAL] Uh, can I start
[AGENT][NEUTRAL] So it is the.
[AGENT][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Oh yeah.
[AGENT][NEUTRAL] No, I sit up.
[AGENT][NEUTRAL] to see OK.
[AGENT][NEUTRAL] So just know.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] Continuation of interrupted first smile. OK.
[AGENT][NEUTRAL] Alcor.
[AGENT][NEUTRAL] Under the facts.
[AGENT][NEUTRAL] Everybody else, everybody else packing you know medicineneto.
[AGENT][NEGATIVE] Interrupted continuation of interrupted facts transmission.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] I know same.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Mm.
[AGENT][NEUTRAL] No, I let me give you my son.
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] Matrix people.
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEGATIVE] Yeah you're not playing with you and you don't want to.
[AGENT][NEUTRAL] OK, mosa mosa sits laura the admission illaura er quereda de alta nto conel diagnostico.
[AGENT][NEUTRAL] The surienos and processes are loan pole.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK, I mean they bus correo.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] And Marques.
[CUSTOMER][NEUTRAL] And then I say the family.
[AGENT][NEUTRAL] In silobier a porcorreo louder at um one of the teleios.
[CUSTOMER][NEUTRAL] electronic. There's a long electronic.
[AGENT][NEUTRAL] electronic.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] care team, C R L A K A R M A.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] Let me think I did that mama but yeah.
[CUSTOMER][NEUTRAL] I don't
[AGENT][NEUTRAL] T
[CUSTOMER][NEUTRAL] When.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Yeah, yeah, a little bit different for the order.
[AGENT][NEUTRAL] So Carlos care team is say uh [PII].
[CUSTOMER][NEUTRAL] But
[AGENT][NEUTRAL] [PII].
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Oh
[AGENT][NEUTRAL] I am a public.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Uh, in [PII].
[AGENT][NEUTRAL] See [PII].
[CUSTOMER][NEUTRAL] Mhm, mhm.
[AGENT][NEUTRAL] [PII]'m a [PII] [PII].
[CUSTOMER][NEUTRAL] [PII], OK.
[AGENT][NEUTRAL] So
[AGENT][NEUTRAL] You averse correon este momentosiness man.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] [PII] uh [PII].
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Palmera Seguta.
[AGENT][NEUTRAL] Uh, or I'll send the request to you if you can see em with corre or no.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] It's the pre preunta port or salasaan contestano.
[AGENT][NEUTRAL] It's it's cirque contest or circa contest.
[AGENT][NEUTRAL] for my for my Kloconoto.
[AGENT][NEUTRAL] Kyotole proportiono el corre electronica unozocumentosque faltapara uno esclamos is so corros here esozuo vidos.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK, when I don't say they have reform so like my history with that.
[AGENT][NEUTRAL] See see.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] But then.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Lala.
[AGENT][NEUTRAL] Thermos El Centro.
[CUSTOMER][NEUTRAL] Lau, OK.
[CUSTOMER][POSITIVE] OK, thank you. So another payment. OK, perfect. Oh yeah.
[CUSTOMER][NEUTRAL] Nowadays. OK.
[CUSTOMER][NEUTRAL] And don't say the jalo rebio man yeah the conques the ques laden sala.
[AGENT][NEUTRAL] See laura de la sala los cos the diagnostico porque buenos semen que porque to er to um but it's it's.
[CUSTOMER][POSITIVE] I love that.
[CUSTOMER][NEUTRAL] Mm.
[AGENT][NEUTRAL] Talalnotament codio denoso perospode no set alguna notta del merio deir oest to hospitalisa and afecho porque cesaria or part etc. etc. Is this cel porqueo it is vista and S C Mso.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][POSITIVE] OK. OK, perfect.
[AGENT][NEUTRAL] C.
[CUSTOMER][NEUTRAL] OK, did you look tango. I have to this close.
[AGENT][POSITIVE] Perfect.
[CUSTOMER][POSITIVE] Mucho gracia.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] Seria is the queencia manana puean and contramasi.
[AGENT][NEUTRAL] She has a sum depolia is.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][POSITIVE] Thank you.
[AGENT][NEUTRAL] Enopolierrodos cuatro sero unoa ochodos.
[CUSTOMER][NEUTRAL] OK, so paracon Maruserperodos quatroerro uno say olos.
[AGENT][POSITIVE] Correct, that's yes.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] Perfect.
[CUSTOMER][NEUTRAL] Uh, they have a numeral over that.
[AGENT][NEUTRAL] Uh lasimos uh saberque quesisum lia lao queo on referencia claque.
[CUSTOMER][POSITIVE] OK, perfect, because gracias queasy.
[AGENT][NEUTRAL] So now
[AGENT][POSITIVE] And I'ma poo contest soounte getting an excellent to the aggressive.
[CUSTOMER][NEUTRAL] Gracias.