AccountId: 011433970860
ContactId: c46efa36-0aef-467d-a411-2a5ec6b30edf
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 41000 ms
Total Talk Time (AGENT): 8260 ms
Total Talk Time (CUSTOMER): 26718 ms
Interruptions: 0
Overall Sentiment: AGENT=3.8, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/19/c46efa36-0aef-467d-a411-2a5ec6b30edf_20250519T12:17_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hi [PII], uh, this is [PII] calling from the broker's office, and I'm calling regarding um.
[CUSTOMER][NEUTRAL] On a second here, uh.
[CUSTOMER][NEGATIVE] Or actually you know what? I don't think you guys are involved with this.
[CUSTOMER][NEUTRAL] With the work site um for this group.
[CUSTOMER][NEUTRAL] Let me, you know what? Never mind. I, I think I have calling the wrong carrier, but thank you anyway, I appreciate it.
[AGENT][POSITIVE] Oh OK, [PII], all right, thank you, have a good day.
[CUSTOMER][POSITIVE] OK thank you you too bye.
[AGENT][NEUTRAL] OK bye.