AccountId: 011433970860
ContactId: c452a538-cfde-4bd8-9b67-e076ea2c6ccf
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 126720 ms
Total Talk Time (AGENT): 62312 ms
Total Talk Time (CUSTOMER): 35072 ms
Interruptions: 1
Overall Sentiment: AGENT=1.1, CUSTOMER=3.8
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/08/c452a538-cfde-4bd8-9b67-e076ea2c6ccf_20250508T16:59_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hello [PII], my name is [PII]. I'm calling from Radilogy Incorporated to ask what the payer ID and mailing address is for claims to send to you guys.
[AGENT][NEUTRAL] Sure, yeah, I've got a mailing address factor and the payer ID, um, just let me know when you're ready.
[CUSTOMER][POSITIVE] Yeah, I'm ready.
[AGENT][NEUTRAL] OK, so our mailing address is [PII].
[AGENT][NEUTRAL] [PII].
[AGENT][NEUTRAL] that in [PII] City, [PII].
[AGENT][NEUTRAL] Zip code is [PII].
[CUSTOMER][POSITIVE] Got you.
[AGENT][NEUTRAL] And then that fax number is 877.
[AGENT][NEUTRAL] 365
[AGENT][NEUTRAL] 942 3.
[CUSTOMER][NEUTRAL] You broke up a little bit during that number was it 877-336-59423?
[AGENT][NEUTRAL] Oh, sorry.
[AGENT][POSITIVE] That's correct, yes.
[CUSTOMER][POSITIVE] OK, no worries, thank you so much.
[AGENT][NEUTRAL] Alrighty, of course, and then that payer ID, yes.
[CUSTOMER][NEUTRAL] And then was there a EDI payer ID for that?
[AGENT][NEUTRAL] Yes, that is 60801.
[CUSTOMER][POSITIVE] Alrighty thank you so much [PII]. If I could just get a call reference from you please?
[AGENT][NEUTRAL] Sure.
[AGENT][NEUTRAL] Yeah, that would just be my first name, last initial, and today's date, and so my name is spelled [PII] Was there anything I could help you with, [PII]?
[CUSTOMER][POSITIVE] Thank you so much [PII] that will be it.
[AGENT][POSITIVE] Alright, well thanks for calling AP you have a great rest of your day.
[CUSTOMER][POSITIVE] Thank you. You too. Goodbye.
[AGENT][POSITIVE] Thank you