AccountId: 011433970860
ContactId: c44e35d7-eaa7-4005-b16d-3ad4492214f4
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 4280 ms
Total Talk Time (AGENT): 4280 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/29/c44e35d7-eaa7-4005-b16d-3ad4492214f4_20250529T20:28_UTC.wav
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[AGENT][POSITIVE] Thank you for calling American Public Life. This is [PII]. How can I help you?