AccountId: 011433970860
ContactId: c4352948-2ae8-4996-ab5d-805c46aed566
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 309880 ms
Total Talk Time (AGENT): 156588 ms
Total Talk Time (CUSTOMER): 139772 ms
Interruptions: 1
Overall Sentiment: AGENT=0.9, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/14/c4352948-2ae8-4996-ab5d-805c46aed566_20250114T18:29_UTC.wav
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[AGENT][NEUTRAL] We.
[CUSTOMER][NEUTRAL] Well a griselviar.
[AGENT][POSITIVE] We're gonna yeah.
[CUSTOMER][NEUTRAL] Er sentiment here de la troopia and to lo el la paellata no and to er quete professor er que palauro.
[CUSTOMER][NEUTRAL] Uh, contest.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Kolobo thing.
[AGENT][NEUTRAL] the police are gonna pay.
[CUSTOMER][NEUTRAL] Simonodos.
[CUSTOMER][NEUTRAL] Cincose?
[CUSTOMER][NEUTRAL] Cinco Ocho Cinco do.
[AGENT][NEUTRAL] forward.
[CUSTOMER][NEUTRAL] I
[AGENT][NEUTRAL] OK, so we levers of nasimento direction telephone.
[CUSTOMER][NEUTRAL] Simon sciento or redos nino escientoinue numero de de leo resero cinco cinco ventic ferroso n n.
[CUSTOMER][NEUTRAL] Like reciententinticuadro dosentogenicinco tea haunted Florida prerecero tress.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Which is gracias de casino electronico socio cuentasis sat.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][POSITIVE] Perfect. muchi la part queso principal no curio que module.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] A prose.
[CUSTOMER][NEUTRAL] Cigaretto.
[AGENT][POSITIVE] Perfecto momentoenviolounindaharac the Apelealelcentro on the say so jiaoliqueo no mono.
[CUSTOMER][NEUTRAL] Yenlo lao er via de lo physician parita can lait loan sins.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Flat
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] I
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] I
[AGENT][NEUTRAL] Late rises a primomar laser communicarsecon conel er press and then and el de la esque apele commocommo gap keeper nosos.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] It's the er of love and informacion embargo bas and sitarb likesplica in the beneficio the soseguro principal refrehado coalesal delusiveplicado Ios gaso de la anesthesia por parteso principal.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Oh, OK, and to, uh, loa combo boy Amar toso has a officeina. I would say the boy man that did it.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] See joe que que nombremente not andrea quelos direct the oper document loqueleca the beneficios.
[CUSTOMER][NEUTRAL] And how I probably.
[AGENT][NEUTRAL] E1 ella mano in in a moment.
[CUSTOMER][NEUTRAL] See
[CUSTOMER][NEUTRAL] See you go belio para parafi and caso paramoma and
[AGENT][NEUTRAL] You know sello sistello tientolo er the facts jeta.
[AGENT][POSITIVE] The miloor correregular o assisted a noa a crea una cuentaitinia and secure punto. I am apountorela cuenta also perfect andosamente.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] You know is.
[CUSTOMER][NEUTRAL] See
[CUSTOMER][NEUTRAL] I said.
[AGENT][NEUTRAL] I see.
[AGENT][NEUTRAL] Yessekelo cane me una photo quelo mas clara posi queselement documentolosmen.
[CUSTOMER][NEUTRAL] Oh OK.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Is on the que paa I don't upload files.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] OK, OK, I'm but maybe.
[AGENT][NEUTRAL] No way.
[CUSTOMER][NEUTRAL] A solos.
[AGENT][NEUTRAL] moving.
[CUSTOMER][NEUTRAL] You want you want me.