AccountId: 011433970860
ContactId: c4220583-80ab-4fcc-9269-c58b5a8e6797
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 501940 ms
Total Talk Time (AGENT): 260414 ms
Total Talk Time (CUSTOMER): 187887 ms
Interruptions: 1
Overall Sentiment: AGENT=0.1, CUSTOMER=0.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/04/c4220583-80ab-4fcc-9269-c58b5a8e6797_20250604T19:01_UTC.wav
--------------------------------------------
[CUSTOMER][NEUTRAL] You're going to.
[AGENT][NEUTRAL] put.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Hello.
[AGENT][NEUTRAL] We want to start there. Can I
[CUSTOMER][NEUTRAL] See when when I start the casino.
[AGENT][NEUTRAL] Really.
[CUSTOMER][NEUTRAL] The number [PII].
[CUSTOMER][NEUTRAL] Hello?
[AGENT][NEUTRAL] Come on.
[CUSTOMER][NEUTRAL] And er er er mm.
[AGENT][NEUTRAL] OK, and.
[CUSTOMER][POSITIVE] OK. OK, take care.
[AGENT][NEUTRAL] You know gonna sell commo policy certificate number. I'll go determining MLA Cleovajo.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] And we see.
[CUSTOMER][NEUTRAL] They say logo for Never.
[CUSTOMER][POSITIVE] Case bencio.
[AGENT][NEUTRAL] P.
[AGENT][NEUTRAL] Let me telephone.
[CUSTOMER][NEUTRAL] Marcus in cuenta Miami Florida sin.
[AGENT][NEUTRAL] electronic.
[CUSTOMER][NEUTRAL] Um, the
[AGENT][NEUTRAL] You know you say arova F I U Punto edu.
[CUSTOMER][NEUTRAL] I see, but yes, I don't know the thing.
[AGENT][NEUTRAL] No, [PII] can get a la cuenta it can be a directed.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] OK yeah it's a you know it's a it's a yeah.
[AGENT][POSITIVE] Thank you.
[AGENT][NEUTRAL] When is the rescudio is a neon.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Uh, I aparto de eso que quest nosia reclamoso reclamosnancido contestados for parts that's correct.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] 66.
[AGENT][NEUTRAL] OK, the casal the reclass was calling for a circa cla.
[CUSTOMER][NEUTRAL] Lola.
[CUSTOMER][NEUTRAL] Perolata's also the quest help build the quest.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] And 10.
[AGENT][NEUTRAL] Colervio demo de ques.
[CUSTOMER][NEUTRAL] The what I do on 7 cinco.
[AGENT][NEUTRAL] No oneinco moss class.
[CUSTOMER][NEUTRAL] Mhm
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Those sin and the request.
[AGENT][NEUTRAL] The sao is.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] But [PII].
[CUSTOMER][NEUTRAL] Mhm it's something.
[AGENT][NEUTRAL] Correct, so let me show me was a lanegado.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, this a key Lakarta lebiamosouassa que nomolisaos de pago para processclamolesaitandooravor um the tao condio the diagnosticosiprose immientosilexplicasa beneficios de sus principal prose er el prosamento clamo.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] It can, it can me on to look at that I know.
[CUSTOMER][NEUTRAL] Set to get to the end.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] I keep on portfolio just to re electronico oceloor regular obi and delay deerlo savor con conesita er um the los diagnosticos.
[CUSTOMER][NEUTRAL] I know.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] He the sour principal lasplica the beneficios queso lao gastros.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEGATIVE] OK, it does. I kill the course you go bill the moment I tell me don't they er just pago.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Eignaypalaparloquet at.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] Look at this a quick mhm.
[AGENT][NEUTRAL] See the rio deament and noveo and system lamo de quest para la fecha the el on deerredo dosminco pueque deamente puede correo no no notmos er res puesta eso.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Cincos used the tella cuenta.
[AGENT][NEUTRAL] Ess beneficio de la poli solamente emo press important of er quetengamos er is elta de losservicividos it and bla explication beneficio de seguro principal queres al lens escu a bill.
[CUSTOMER][NEUTRAL] Yes.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] It's it.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Porsupuestomoseso de signa who just said jamara signa or in portal uses carreocomo.
[CUSTOMER][NEUTRAL] Damn it. OK, yeah so.
[CUSTOMER][NEUTRAL] The car girl?
[CUSTOMER][NEUTRAL] Maybe he tell your signal.
[AGENT][NEUTRAL] Likeslicao beneficios de las fechas and assessmento medio el clamocusos and bis fechas uno eselon deerrero yellow reelte de mas necessita de cargarde signa amos documentos.
[AGENT][NEUTRAL] I de laicine doctor amosocumentoam de aldos veto un build thetaaddo colos codio de diagnostic proseentos.
[CUSTOMER][NEUTRAL] Uh, big one.
[AGENT][NEGATIVE] No, no, no I mean resal deforming I'll be the request.
[CUSTOMER][NEUTRAL] And then.
[CUSTOMER][NEUTRAL] OK, so.
[AGENT][NEUTRAL] Lola.
[CUSTOMER][POSITIVE] OK perfect, got it.
[AGENT][NEUTRAL] You know a number of Mexican ta all of them are corre.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][POSITIVE] Ok perfect now.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] No, I said at all that it.
[AGENT][NEUTRAL] Get.
[CUSTOMER][NEUTRAL] Sure.
[CUSTOMER][POSITIVE] they had a clean APL.