AccountId: 011433970860
ContactId: c3fb5ae0-87bf-4b29-9b36-7fe49c4b6aef
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 164250 ms
Total Talk Time (AGENT): 80867 ms
Total Talk Time (CUSTOMER): 70525 ms
Interruptions: 1
Overall Sentiment: AGENT=1.4, CUSTOMER=0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/18/c3fb5ae0-87bf-4b29-9b36-7fe49c4b6aef_20250318T14:56_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Were con.
[CUSTOMER][NEUTRAL] See when a minobre Karelia.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] Let's see, uh, thing that in essen.
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] Tango que sera unosie de Nueve.
[CUSTOMER][NEUTRAL] See de Nue cuadro uno.
[AGENT][NEUTRAL] Yeah
[AGENT][POSITIVE] Mu gracias telephones is this is connected.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][POSITIVE] Mucha gracias is.
[CUSTOMER][NEUTRAL] No, Ijuna line a director. I said la lara. No, no, the culpeo though it's no drama.
[AGENT][NEUTRAL] I check it out here.
[AGENT][NEUTRAL] Go on.
[CUSTOMER][NEUTRAL] Companer.
[AGENT][NEUTRAL] No
[AGENT][NEUTRAL] Uh, for verific question.
[CUSTOMER][NEUTRAL] See la fena semi sectembradiocho miliere is a yama sandra Rodrigue.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Which is immigra for confirmation for sale.
[CUSTOMER][NEUTRAL] OK, what I que cantida the um beneficio er tene la baciente or.
[AGENT][POSITIVE] Perfect.
[CUSTOMER][NEUTRAL] See, it's around [PII] north.
[AGENT][POSITIVE] MTM excellent.
[CUSTOMER][NEUTRAL] D Clara.
[AGENT][NEUTRAL] Solamente para er the saber is to is er is solo una verification [PII] it's just a disclaimer quelapo police.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] Oh, OK, OK.
[AGENT][NEUTRAL] Uh, servis outpatient la poliacore as to maximo de permit.
[AGENT][NEUTRAL] OK, apoliacure maxim decientrosincuentola de lanovios outpatient telos cues you know Rodriguezalo momento.
[AGENT][NEUTRAL] No, it was beneficials in tax.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Oh, OK.
[CUSTOMER][POSITIVE] Ok, [PII] hold.
[AGENT][NEUTRAL] I I think I'll see in the other way.
[CUSTOMER][NEUTRAL] No, no, [PII].
[AGENT][NEUTRAL] It's the connection to the.
[CUSTOMER][NEUTRAL] You stay bye.