AccountId: 011433970860
ContactId: c3f95909-517b-49d3-9484-ca8efb8e7536
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 89059 ms
Total Talk Time (AGENT): 24147 ms
Total Talk Time (CUSTOMER): 24697 ms
Interruptions: 0
Overall Sentiment: AGENT=2.1, CUSTOMER=0.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/20/c3f95909-517b-49d3-9484-ca8efb8e7536_20250220T21:52_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Uh, yes, can I speak to [PII] please?
[AGENT][NEUTRAL] Yeah, may I ask who's speaking?
[CUSTOMER][NEUTRAL] Uh, this is [PII]. I'm a broker here in [PII].
[AGENT][NEUTRAL] Give me just a second, OK?
[CUSTOMER][NEUTRAL] Sure, thank you. You are on hold.
[AGENT][NEUTRAL] Then Webb, stop it.
[AGENT][NEUTRAL] Hey [PII], it looks like she's on the phone right now. Can she give you a call back?
[CUSTOMER][NEUTRAL] Sure that'd be fine. Uh, my number here.
[AGENT][NEUTRAL] Is it, yeah, yeah, go ahead.
[CUSTOMER][NEUTRAL] OK, [PII].
[CUSTOMER][NEUTRAL] [PII] that's that's my office number.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][POSITIVE] Perfect, she will give you a call back.
[CUSTOMER][POSITIVE] Great. Thank you very much.
[AGENT][POSITIVE] Thank you have a great day.
[CUSTOMER][NEUTRAL] You too. Bye.
[AGENT][POSITIVE] Thanks bye.