AccountId: 011433970860
ContactId: c3f7e1bd-0944-4fcf-92e3-4bacd604abb7
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 250860 ms
Total Talk Time (AGENT): 104846 ms
Total Talk Time (CUSTOMER): 123114 ms
Interruptions: 1
Overall Sentiment: AGENT=0.4, CUSTOMER=0.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/31/c3f7e1bd-0944-4fcf-92e3-4bacd604abb7_20250331T18:58_UTC.wav
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[AGENT][NEUTRAL] When I.
[CUSTOMER][NEUTRAL] But that's you know [PII].
[AGENT][NEUTRAL] You come see you.
[CUSTOMER][NEUTRAL] But this is the.
[CUSTOMER][NEUTRAL] [PII] seguloqueno [PII].
[AGENT][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Er.
[AGENT][NEUTRAL] OK, your address um er telephone and cassena.
[CUSTOMER][POSITIVE] Good.
[CUSTOMER][NEUTRAL] [PII] I say.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] 0 00.
[CUSTOMER][NEUTRAL] Nueredos.
[AGENT][POSITIVE] OK, gracias in numeral polisa.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Uh, I can uh pay your ID.
[AGENT][NEUTRAL] No, it's a a part bajo it's an inpatient outpatient 3 gray.
[CUSTOMER][NEUTRAL] Oh, Polia said this, uh-huh, uh roro doinco.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Sayinco.
[CUSTOMER][NEUTRAL] Ocho quattro quattro.
[AGENT][NEUTRAL] OK, gonna ask your homeroment date.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Borsegu verification as immiento directionic electronico.
[CUSTOMER][NEUTRAL] Yeah see [PII] rente dress unoueve dress.
[CUSTOMER][NEUTRAL] I is can I help you?
[AGENT][NEUTRAL] It's the ecore electronico is fascio.
[CUSTOMER][NEUTRAL] Mine rose to the novelaiochoocho arova gimmet untocom.
[AGENT][NEUTRAL] Mm, yeah, yeah.
[AGENT][NEUTRAL] OK, socavio esta polia yes to no guarantia patura prolapolia sit beneficio para laboratorente partsus beneficio habulaorio the cuattino beneficio maximo de ochomilquientoorano so scient pre cuando is the approvado primario ylicadocopaseguro nostomariamos.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Uh-huh. OK, porque.
[AGENT][NEUTRAL] Oh yeah.
[AGENT][NEUTRAL] See thetamogamo jamoca loosteosquepagamo and and cars.
[CUSTOMER][NEGATIVE] Correo it's a it's so lamente loque me parterdenan no cureda.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] No need andanni is the oil.
[CUSTOMER][POSITIVE] Perfect. Oh perfect. you don't get alascopago the the mammografia pla Iosa que uno.
[AGENT][NEUTRAL] Near 5 months, yes.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Cre yes, America. Mhm.
[CUSTOMER][NEUTRAL] When a family bosques.
[AGENT][POSITIVE] Mhm. When? perfect.
[CUSTOMER][POSITIVE] muchisimas gracia think I went the moa.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] You wanna take it out when I.
[CUSTOMER][NEUTRAL] Gracia.
[CUSTOMER][NEUTRAL] When I you what?
[AGENT][NEUTRAL] Mhm