AccountId: 011433970860
ContactId: c3b182ad-de61-4ad3-83f2-57fec64e469d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 14789 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 1500 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/09/c3b182ad-de61-4ad3-83f2-57fec64e469d_20250609T14:48_UTC.wav
--------------------------------------------
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello.