AccountId: 011433970860
ContactId: c3aa886e-1608-4368-bd72-6398ad62e9a2
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 54139 ms
Total Talk Time (AGENT): 21100 ms
Total Talk Time (CUSTOMER): 27120 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=1.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/23/c3aa886e-1608-4368-bd72-6398ad62e9a2_20250423T16:15_UTC.wav
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[AGENT][POSITIVE] Thanks for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hi, um, I'm an employer and I have an employee that was just terminated, um, so I went online to terminate him, and it's, I keep getting an error message.
[AGENT][NEUTRAL] Um, so for terminations if you can email us at care team.
[AGENT][NEUTRAL] At Ampublic.
[CUSTOMER][NEUTRAL] OK, wait let me write this.
[CUSTOMER][NEUTRAL] Care team at I'm sorry, go ahead.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] And just give the name and the termination date.
[AGENT][NEUTRAL] Yes, name and termination date. We just want to have a record of documentation, so.
[CUSTOMER][NEGATIVE] OK, so that will, and then you guys will terminate him so I don't have to do anything on my side.
[AGENT][POSITIVE] That's correct, yes, that's correct.
[CUSTOMER][POSITIVE] OK perfect OK thank you.
[AGENT][POSITIVE] Thank you for calling ATL. Have a good day.
[CUSTOMER][POSITIVE] All right thanks alright bye.