AccountId: 011433970860
ContactId: c398c108-9508-4897-9bfc-4cc00c7eb97f
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 18790 ms
Total Talk Time (AGENT): 10052 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/17/c398c108-9508-4897-9bfc-4cc00c7eb97f_20250117T22:58_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling ATL. This is [PII]. How may I help you?
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[AGENT][NEUTRAL] This is [PII] with APL. How may I help you?