AccountId: 011433970860
ContactId: c38e5e86-638e-4f05-8de7-d89f3ec8e69e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 13109 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 2029 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/02/c38e5e86-638e-4f05-8de7-d89f3ec8e69e_20250602T13:57_UTC.wav
--------------------------------------------
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello.