AccountId: 011433970860
ContactId: c371cc8c-77d3-4bc0-9279-080a87b309ab
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 10550 ms
Total Talk Time (AGENT): 3749 ms
Total Talk Time (CUSTOMER): 4301 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/05/c371cc8c-77d3-4bc0-9279-080a87b309ab_20250305T17:36_UTC.wav
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[AGENT][NEUTRAL] Calling APL this is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hi I was calling to verify eligibility.
[AGENT][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hi can you hear me?