AccountId: 011433970860
ContactId: c371b877-705d-456c-9b3e-31683a04e1af
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 6269 ms
Total Talk Time (AGENT): 4411 ms
Total Talk Time (CUSTOMER): 1038 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/05/c371b877-705d-456c-9b3e-31683a04e1af_20250605T16:50_UTC.wav
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[AGENT][POSITIVE] Thank you for calling American Public Life. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] OK, sure.